IT Field Services Platform Administrator

The Life Time Technology team is at the forefront of the evolution of Life Time into a digital-first company, transforming existing experiences and creating brand new ones both online and in our clubs. If you enjoy a fast-paced environment with the latest technologies and have a passion for health and fitness – we should meet. Work is a team effort, and we are a highly motivated, highly collaborative team; we always win or lose together. We invest in our team members and ensure they have the tools and opportunities to learn, grow and thrive. We offer an incredible benefits package, generous club discounts, and a fully subsidized Signature Life Time Membership. Want to Love Your Life? Join our team.

Position Summary

This position will be responsible for setting up and maintaining systems and data configurations in regards to departments that utilize InfoGenesis and related/integrated platforms. This position will also be level 4 IT support for those platforms.                                                            

Job Duties/Responsibilities

• Sets up and maintains Point of Sale System (Infogenesis) and configuration
• Sets up and maintains Mobile Ordering (Agilysys OnDemand)
• Sets up and maintains Label Printing (Date Code Genie)
• Interfaces with corporate and field staff triaging system issues to achieve KPIs  
• Reviews, analyzes, and evaluates user needs to create system solutions that support overall business strategies 
• Collaborates with outside vendors with System Upgrades, Implementations, etc. 

Minimum Required Qualifications   

• Analysis and communication with technical and non-technical staff
• Ability to consolidate complex information and communicate to various levels of the organization
• Excellent organization skills
• Proficiency in Microsoft Office applications
• Must be able to work both independently and in a team environment. 
• Must have experience supporting Windows OS devices and Windows Servers in an enterprise environment

Education:

• Bachelor’s degree in related field

Years of Experience:

• 3-4+ years of experience in database application or IT support

Licenses / Certifications / Registrations:

• n/a

Preferred Qualifications:

• Experience Working with Restaurant POS Systems (InfoGenesis) / System Configuration & Management
• Understanding of networking technologies.
• 2-3 years of Technical Project Management experience
• Experience with service level ticket management system (Service Now)

Benefits

All team members receive the following benefits while working for Life Time:

• A fully subsidized membership

• Discounts on Life Time products and services

• 401(k) retirement savings plan with company discretionary match (21 years of age and older)

• Training and professional development

• Paid sick leave where required by law

Full-time Team Members are eligible for additional benefits, including:

• Medical, dental, vision, and prescription drug coverage 

• Short term and long term disability insurance

• Life insurance

• Pre-tax flexible spending and dependent care plans

• Parental leave and adoption assistance

• Paid time off, including 5 to 20 vacation days per calendar year (based on tenure) and paid sick leave

• Deferred compensation plan, if the team member meets the required income threshold

Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.