IT Field Services Technician II

The IT Support Specialist is responsible for providing technical assistance to both onsite and remote employees. This includes troubleshooting hardware and software issues, installing and maintaining computer systems, and ensuring smooth communication through various channels such as phone, Teams chat, and email. The role involves diagnosing technical problems, performing hardware and software installations, and resolving issues to ensure optimal performance. Manage Severity issues that are business-impacting. 

• Provide onsite and remote IT support, including first and second-level troubleshooting and resolution.

• Provide support to the Service Desk
  • Cover Service Desk PTO.
• Collaborate with onsite management on IT-related projects that may impact the business. 
• Support desktop/laptop systems, local and network printers, and other peripherals.
• Provide desktop phone support, Microsoft Office 365, OneDrive for Business, mobile email support, and software installation and troubleshooting.
• Troubleshoot Account management issues, including account lockouts, distribution lists, and security groups. Utilizing Active Directory, Azure Active Directory and MS Exchange. 
• Perform level 1 network troubleshooting. 
• Assist with network and server hardware troubleshooting and installations, acting as hands-on support for remote tier 3 teams.
• Manage and resolve severity issues, both locally and remotely.
• Communicate with escalation teams regarding issues, troubleshooting, and validation results.
• Maintain IT hardware inventory and ensure the accuracy of the asset management system using tools such as Asset Management, Defender, and Azure Endpoint Management."
•  Respond to IT business needs outside standard business hours as required.
• Participate in rotating on-call duties.
• Travel to remote sites for IT support as needed, up to 20%.
• Create knowledge base articles for new incidents.
• Follow standard operating procedures provided by management.
• Perform additional duties as requested.

Education/ Experience:

• Associate degree in computer science or related field

• 3+ years of IT support experience required
• Knowledge of ITIL is helpful
• CompTIA A+ certification 
• Microsoft Endpoint Administration experience

Skills:

• Strong technical problem-solving and troubleshooting skills

• Excellent written and verbal communication 
• Excellent customer service skills
• Strong time management skills
• Desire to grow in experience and responsibility within the company
• Ability to self-manage and prioritize issues, requests, and projects.
• Must be able to speak clearly, professionally, and effectively with all users.

Work Conditions/ Physical Demands: 

• Must be able to lift up to 50 lbs
• Must be able to walk and stand on hard surfaces for extended periods
• May be required to work on Wireless Access Point equipment mounted on the ceiling
• May be required to work after hours

Location:

• 100% onsite in Garland, Texas

Pay & Benefits:

Compensation is determined by various factors such as location, education, knowledge, skills, competencies, and experience, as well as internal and external equity and organizational needs. Additionally, this role is eligible for an annual discretionary bonus.

The salary range for this position is $59,800 to $74,700 annually.  The posted range reflects our national average range for the job. We may ultimately pay more or less than the published range based on the factors mentioned above. This range may be modified in the future.

At Liquidity Services, we provide a comprehensive benefits package that supports our employees' well-being and provides growth opportunities and career development. Our offerings include:

• Competitive wages
• Healthcare (medical, dental, vision, prescription drugs, FSAs)
• 401(k) plan
• Paid time off (PTO) and holidays
• Paid parental leave
• Life and disability insurance
• Employee Assistance Program (EAP)
• Professional development and tuition assistance

Disclaimer: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Liquidity Services Inc. reserves the right to modify position duties at any time due to business necessity.

Liquidity Services is an Equal Opportunity Employer.