IT Field Support Specialist (Imaging)

What you will be doing!

As an IT Field Support Specialist (Imaging), you will be responsible for deploying and configuring computer systems using Microsoft Deployment Toolkit (MDT) servers. You will fulfill daily imaging and hardware requests for both new and recycled workstations, ensuring each device is properly configured with the latest image and software. Your role includes installing and maintaining communications equipment and peripherals to support operational readiness across the enterprise.

Key Responsibilities:

• Deploy computer images using MDT and configure workstations based on established priorities
• Fulfill hardware requests and ensure equipment is ready for end-user deployment
• Install, configure, and maintain desktops, laptops, servers, printers, peripherals, and teleconferencing systems
• Train onsite personnel in the use of imaging tools and deployment best practices
• Troubleshoot, repair, and test various IT hardware, including fiber optic modems and Ethernet/telephone systems
• Maintain image benches and promptly notify management if functionality is lost
• Support remote users and resolve issues efficiently with minimal supervision
• Interpret and apply technical documentation, manuals, and schematics
• Follow Active Directory policies and maintain compliance with imaging and security protocols

• Proven expertise in imaging and troubleshooting Windows-based systems (Windows 7/10)
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Access)
• Strong understanding of antivirus and patch management
• Ability to work independently, manage time effectively, and prioritize multiple tasks
• Excellent analytical, technical, and interpersonal communication skills
• Familiarity with Active Directory environments and group policies
• Physical capability to lift up to 50 lbs and operate a company vehicle
• Availability to work an assigned 8-hour shift between 6:00 AM and 6:00 PM, as designated by management

• High School diploma or GED required
• Minimum of four (4) years of relevant IT support or imaging experience

• Must meet DoD 8570 certification requirements; Security+ preferred

• Must possess an active TS/SCI with Polygraph security clearance to be considered for this role.