IT Field Support Technician

Join the largest independent full-line authorized provider of the industry’s top-four manufacturers for copier, printer, and multi-function product (MFP) technology as an IT Field Support Technician. This role is 100% at the client site in Canonsburg, PA. 

This Tier One level IT position will provide the first-line remote or on-site technical support of hardware, software, and operating systems ensuring exceptional customer service in a professional business environment. This may also include other network connected devices, depending on the client’s service contract. You will diagnose mechanical or technical problems by applying the basic rules of troubleshooting to identify problems, investigate causes, recommend solutions to correct common failures, and develop checklists for typical problems.

Responsibilities:

• Set up new user accounts and profiles, handle any password issues, and support the training and roll-out of new applications.
• Answers basic questions about installation, operation, configuration, customization, and usage of network connected devices.
• Communicate with team members and or customers establishing a good working relationship with other professionals and  escalate complex problems when required.
• Prioritize and manage many open cases at one time by maintaining files and records that are needed to track client issues entered into the ticketing database system.
• Working on assigned projects on an as needed basis.

Ford Office Technologies, Pittsburgh Post-Gazette Top Workplace and Pittsburgh Business Times Best Place to Work, is the area’s largest independent full-line authorized provider of the industry’s top four manufacturers for copier, printer, and multi-function product (MFP) technology – Canon, Konica Minolta, Kyocera and Lanier (Ricoh). Since opening in 1991, Ford Office Technologies has been focused on delivering the area’s best products and services available in the industry. Our family owned and operated business, headquartered in Connellsville, Pennsylvania, is continually evolving and growing to meet the ever-expanding needs of our customers. From data management to IT services, our main goal is to ensure that our customers’ businesses run smoothly and efficiently with an established company that they can trust. We currently support clients in Pennsylvania, Maryland, West Virginia, and Ohio. Our growth also incorporates expanding our reach, with offices in Pittsburgh, Erie, Monroeville and most recently our Niles, OH location. 

• An associate degree or equivalent from a technical  school or related work experience is required.
• Minimum of 1 year working in a professional helpdesk environment.
• A strong understanding of TCP/IP, DNS, SMTP, and other network protocols is preferred.
• A basic understanding of networks, PC computer support, troubleshooting hardware and software issues, or classroom experience.
• Applicants with CDIA+ certification is a plus.
• Proficiency with business collaboration tools such as MS Office applications, Outlook, and client specific programs.
• Aptitude for quick learning of technical and procedural topics, self-motivating/self-learning work approach, and the ability to work and set goals with little supervision, while maintaining a strong work ethic.
• Requires the ability to perform multiple duties, be highly organized, work overtime when necessary, and be an excellent team  player.
• Must have a valid driver’s license
• Candidates within a 30 minute drive of Canonsburg, PA preferred. 

In Return We Offer

• 401(k) with company match
• Bereavement Leave 
• Vacation Benefits 
• Holidays
• Medical, Dental, and Vision Care Insurance 
• Life Insurance – both company paid and additional coverage.
• Voluntary Short-Term and Long-Term Disability Insurance
• Voluntary Policies for additional insurance to cover accident, cancer, critical illness, or injury.
• CDA Scholarship Foundation