IT Field Support Technician II

Our mission is to make everyday eating extraordinary for our guests. We create a warm, welcoming, memorable experience with exceptional, personal service. We’re looking for a new team member who strives for excellence and brings positive energy, commitment, and a “can-do” attitude to work every day. We value teamwork and celebrate our successes as a team and will value your contribution!

 Added Benefits for choosing The Fresh Market Team:

• Team member discount up to 40%
• Health, Dental & Vision insurance available for individual, spouse, partner, and family.
• And much more!
• 401K contribution and match for part-time and full-time team members.
• Personal time off and additional time off purchase plans available

The Fresh Market currently has an opening for an IT Field Technician II supporting our store operations. In this role, you will act as a primary on-site technology resource for assigned locations, ensuring store systems are deployed, maintained, and operating effectively to support business performance.

This is a field-based, travel-intensive position, with the majority of time spent working in-store environments. Responsibilities include performing preventative maintenance, installing and decommissioning equipment, and supporting new store openings, remodels, and store closures. You will work independently across multiple locations, managing your schedule and priorities while delivering consistent, high-quality results.

The IT Field Technician II plays a critical role in maintaining store uptime and ensuring a seamless technology experience for store teams and customers. Success in this role requires strong technical aptitude, a self-starter mindset, and a commitment to a Customer First approach through professional, efficient, and proactive on-site support.

• Travel regularly to store locations to provide on-site IT support, maintenance, and project execution
• Perform routine preventative maintenance on store systems, including POS hardware, endpoints, and peripherals, to ensure operational reliability
• Install, configure, upgrade, relocate, and decommission store technology equipment in alignment with operational standards
• Support new store openings, renovations, and closures, including full technology setup, transition, or removal
• Troubleshoot and resolve hardware, software, and connectivity issues in a live retail environment with a focus on minimizing downtime
• Work independently to assess technical issues, determine appropriate solutions, and execute tasks with minimal supervision
• Partner with store leadership and team members to deliver a professional, responsive, and Customer First support experience on-site
• Maintain accurate records of work completed, including asset tracking, issue resolution, and maintenance activities
• Ensure adherence to company standards, processes, and timelines when executing field work and projects
• Coordinate with centralized IT teams and vendors to escalate issues or support broader initiatives when needed
• Effectively manage travel schedules, workload, and assigned territories to meet business needs

At a minimum, what you’ll need:

• Travel regularly to store locations to provide on-site IT support, maintenance, and project execution
• Perform routine preventative maintenance on store systems, including POS hardware, endpoints, and peripherals, to ensure operational reliability
• Install, configure, upgrade, relocate, and decommission store technology equipment in alignment with operational standards
• Support new store openings, renovations, and closures, including full technology setup, transition, or removal
• Troubleshoot and resolve hardware, software, and connectivity issues in a live retail environment with a focus on minimizing downtime
• Work independently to assess technical issues, determine appropriate solutions, and execute tasks with minimal supervision
• Partner with store leadership and team members to deliver a professional, responsive, and Customer First support experience on-site
• Maintain accurate records of work completed, including asset tracking, issue resolution, and maintenance activities
• Ensure adherence to company standards, processes, and timelines when executing field work and projects
• Coordinate with centralized IT teams and vendors to escalate issues or support broader initiatives when needed
• Effectively manage travel schedules, workload, and assigned territories to meet business needs

Preferred Qualifications:

• Experience supporting retail technology environments, including POS systems and store infrastructure
• Experience with new store openings, remodels, or store closures
• Familiarity with preventative maintenance programs and asset lifecycle management
• Experience working in a distributed or multi-site support environment
• Technical certifications (e.g., A+, Network+, or similar)

REASONABLE ACCOMMODATIONS: Consistent with applicable laws, TFM will make reasonable accommodations for qualified applicants and team members, unless doing so would result in an undue hardship to TFM. This guiding principle applies to all aspects of employment, including hiring and job assignment, compensation, discipline, termination, and access to benefits and training.

Qualified applicants will receive consideration for employment without regard race, color, creed, religion, age, sex, gender, sexual orientation, gender identity, pregnancy and related medical conditions, national origin, genetic information, uniformed service, veteran status, disability, or any other basis prohibited by federal or state law.

The statements in this job description are provided to describe the general nature and level of work expected in this role. While these statements include the essential functions of the job, they are not intended to be a complete list of all responsibilities, duties and skills required. As we work as a team, there may be times team members are needed to perform duties outside of their normal responsibilities based on business needs.

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