IT Generalist (100% Remote) (Pakistan Only)

About Condado

Condado is a fast-growing Contact Center as a Service (CCaaS) system integrator and customer experience consulting firm. We specialize in helping enterprises select, implement, integrate, and support cloud-based contact center solutions. Our mission is to build seamless, AI-powered CX ecosystems that drive exceptional customer engagement and long-term growth. We partner with leading CCaaS and CX technology vendors (e.g. NICE CXone, Genesys Cloud, Five9, Zoom Contact Center, and emerging AI providers) to deliver end-to-end solutions – from upfront advisory and vendor selection through implementation, integration with CRM/back-end systems, and ongoing managed support. We operate as a “super integrator,” combining the advisory insight of a technology agent with deep technical implementation capabilities.

With Condado’s vendor-agnostic approach and focus on innovation, we enable clients to reimagine their customer interactions – integrating voice, chat, social, and AI-driven channels into one intelligent platform. Our team’s background includes experience at top CCaaS vendors, consultancies, and enterprises, giving us unmatched expertise in contact center technology and customer experience (CX) strategy.

We are looking for passionate experts to join our team and help our clients transform their customer experience through next-generation contact center solutions.

Role Overview
We are seeking an IT Generalist to provide day-to-day technical and administrative support across our IT operations. This role is primarily responsible for monitoring queues, answering support calls, and handling basic technical issues to keep processes running smoothly. The ideal candidate will be proactive, detail-oriented, and able to manage routine IT tasks with minimal supervision.

Key Responsibilities

• Monitor IT queues and respond to incoming requests in a timely manner.

• Answer support calls, troubleshoot basic technical issues, and escalate when necessary.

• Perform routine IT administrative tasks such as account provisioning, password resets, and system checks.

• Ensure documentation of issues, resolutions, and escalation paths is properly maintained.

• Support general IT operations and assist with simple technical tasks.

• Collaborate with team members and escalate complex issues to senior IT staff.

Qualifications

• 2–3 years of experience in IT support, helpdesk, or generalist role.

• Strong troubleshooting and problem-solving skills for basic IT issues.

• Familiarity with ticketing systems and IT support workflows.

• Good communication skills to interact with users and log/track issues effectively.

• Ability to work independently, prioritize tasks, and manage time effectively.

• Knowledge of common business applications and collaboration tools (Microsoft 365, Teams, etc.).