This role is responsible for overseeing the development, implementation, maintenance, and enforcement of policies, procedures, internal controls, and audit processes within the IT Department.
The position will review existing policies, procedures, and controls to determine whether they should be revised, enhanced, consolidated, or rescinded. This includes identifying gaps and developing new policies, procedures, processes, and internal controls required to appropriately evaluate, mitigate, and manage business and technology risks.
The role will collaborate with Executive Leadership and key stakeholders to develop, review, approve, and communicate IT policies and procedures. The position will also develop and execute IT communications programs based on organizational priorities and themes, including defining communication strategies, coordinating delivery, and measuring program effectiveness.
The successful candidate will provide strong leadership in business process management and continuous improvement, applying Lean Six Sigma principles and process-improvement methodologies to optimize IT operations, eliminate waste, improve quality, strengthen controls, and increase organizational efficiency.
Key Responsibilities
- Develop, implement, maintain, and enforce IT policies, procedures, standards, and internal controls.
- Review existing policies and procedures and recommend revisions, enhancements, consolidation, or retirement as appropriate.
- Identify gaps in governance, processes, controls, and procedures and develop recommendations to address them.
- Partner with Executive Leadership and business stakeholders to develop and issue policies, procedures, and governance documentation.
- Assess business and technology risks and develop appropriate mitigation and control strategies.
- Support internal and external audit activities and ensure appropriate documentation and controls are maintained.
- Develop and document Standard Operating Procedures (SOPs), process requirements, workflows, and operating standards.
- Perform business process modeling, process mapping, and process analysis using Microsoft Visio.
- Analyze current-state and future-state processes to identify inefficiencies, bottlenecks, control gaps, duplication, and opportunities for improvement.
- Conduct root-cause analysis and develop sustainable corrective and preventive actions.
- Perform value stream mapping and identify opportunities for waste elimination and process optimization.
- Lead or facilitate Kaizen events, continuous-improvement initiatives, and cross-functional process-improvement teams.
- Apply Lean methodologies, including 5S, Total Productive Maintenance, flow optimization, error proofing, and waste elimination.
- Develop performance measures and metrics to evaluate process and program effectiveness.
- Prepare concise, insightful reports, presentations, recommendations, and executive-level communications.
- Develop and implement IT communications programs for technical and nontechnical audiences.
- Measure and report on the effectiveness and adoption of IT communications initiatives.
- Lead multiple projects and initiatives simultaneously while maintaining priorities, schedules, quality, and deadlines.
- Work effectively with individuals at all organizational levels and with external agencies and partners.
- Provide leadership, mentoring, coordination, and direction to cross-functional teams.
- Exercise sound judgment and independent decision-making in a fast-paced environment.
- Support technology and operational initiatives related to public transportation assets and operations, as applicable.
Qualifications, Experience & Education
- Preferred: Lean Six Sigma Green Belt and/or Black Belt certification from an accredited institution or recognized training organization.
- Minimum 6+ years of experience in relevant areas such as compliance, policy development, strategy, project management, business process management, process improvement, or IT governance.
- Significant experience in business process modeling and management using Microsoft Visio.
- Demonstrated experience developing and documenting Standard Operating Procedures (SOPs) and key process requirements.
- Experience developing, implementing, and maintaining policies, procedures, and internal controls.
- Experience with audit, compliance, risk management, or governance activities.
- Strong knowledge of Lean Six Sigma methodologies and continuous-improvement practices.
- Demonstrated experience with root-cause analysis and value stream mapping.
- Experience leading Kaizen events, continuous-improvement initiatives, and/or process-improvement teams.
- Knowledge of Lean methods, waste elimination, 5S, Total Productive Maintenance, flow optimization, and error proofing.
- Strong project management, coordination, planning, and multitasking skills.
- Excellent analytical, problem-solving, and decision-making skills.
- Excellent oral, written, presentation, and communication skills.
- Strong interpersonal skills with the ability to interact effectively with employees, executives, outside agencies, and stakeholders at all organizational levels.
- Ability to effectively prioritize and execute multiple assignments in a high-pressure, fast-paced environment.
- Self-starter with the ability to work independently and meet established deadlines.
- Strong leadership skills with the ability to develop, motivate, and foster teamwork.
- Excellent organizational and planning skills with strong attention to detail.
- Ability to prepare concise and insightful reports and presentations in a timely manner.
- General knowledge of public mass transit assets and operations is preferred.
Technical Skills
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Visio
- Microsoft SharePoint 2010 or higher
- Microsoft Project 2010 or higher
- Microsoft Access
- Business Process Modeling and Process Mapping
- Process Documentation and SOP Development
- Lean Six Sigma / Continuous Improvement methodologies
Core Competencies Areas of Expertise
Compliance
- Required: Yes
- Importance: 1
- Experience: 6+ years
Policy and Strategy Development
- Required: Yes
- Importance: 1
- Experience: 6+ years
Project Management
- Required: Yes
- Importance: 1
- Experience: 6+ years
Soft Skills
Advanced Communication Skills
- Required: Yes
- Importance: 1
- Experience: 6+ years
Oral and Written Communication Skills
- Required: Yes
- Importance: 1
- Experience: 6+ years
Writing Proposals and Reports
- Required: Yes
- Importance: 1
- Experience: 6+ years
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