IT Hardware Asset Management - Analyst 1

Skills

Required

METRICSCUSTOMER SERVICEMOBILE DEVICESPROCESS IMPROVEMENTPRINTERS

Additional

MACSERVICENOWRETAIL SALESIT SERVICE MANAGEMENTRETAIL MARKETINGPROBLEM SOLVINGASSET MANAGEMENTMICROSOFT OFFICEFINANCIAL ANALYSTSUPPORT PROGRAMCUSTOMER SERVICE ORIENTEDINVENTORYLOGISTICS

Education:

Skills

Required

METRICSCUSTOMER SERVICEMOBILE DEVICESPROCESS IMPROVEMENTPRINTERS

Additional

MACSERVICENOWRETAIL SALESIT SERVICE MANAGEMENTRETAIL MARKETINGPROBLEM SOLVINGASSET MANAGEMENTMICROSOFT OFFICEFINANCIAL ANALYSTSUPPORT PROGRAMCUSTOMER SERVICE ORIENTEDINVENTORYLOGISTICS

Attachement:IiT Hardware Asset Management - Analyst 1Position SummaryIT Hardware Asset Analysts leverage communication, technical, and analytical skill sets to identify, deliver, maintain, and optimize scalable solutions and value to the customer.Always curious, Analysts understand how process and technology changes fit into the company strategy. Success is measured through a variety of methods including process improvement, effective use of technology products, metrics/data driven decision making, speed to delivery/resolution, and overall customer service provided to the end user. Hardware Analysts will support/use various technology platforms including PC/Mac desktops, laptops, retail selling devices, and mobile devices.Key ResponsibilitiesGeneral knowledge and understanding of IT hardware, peripherals, and specifications including: desktops, laptops, mobile devices, shared devices, printers, and retail selling devices.Analyzes device options to meet the needs of the business, including tech compatibilityProcess customer requests for new device orders, break-fix, or replacements per existing policy and guidanceSupports accurate device inventory and organization for all devices across multiple locationsPrioritizes and drives tasks that support program scope, measuring ongoing effectivenessAwareness of industry practices, strategies, and processes within retail and technologyAwareness of technology tool setsBehavioral CompetenciesProvides amazing experiences for both internal and external customers by identifying needs and striving to meet themFollows through on commitments and obligations and uses company resources wiselyUnderstands overall business objectives and priorities and how efforts alignRemains creative and open to new ideasExhibits exceptional attention to detail.Collaborates, influences, and builds consensus through constructive relationships and effective listeningSolves problems by incorporating data into decision makingFocuses on solutions and identifies and removes barriers to problem solvingAdjusts to changing situations and expectations in a positive wayKey Qualifications1-year Analyst, Financial Analyst, Logistics, or Technician experienceBA/BS degree or equivalent work experiencePrior experience with ServiceNow ITSM a plusMicrosoft Office suite expertiseAbility to lift 40 lbs.
#J-18808-Ljbffr