IT Hardware Repair Technician

Do you enjoy troubleshooting, repairing, and restoring technology equipment?

FirstCash is seeking an IT Hardware Repair Technician to join our Corporate IT team in Fort Worth. This position is ideal for someone who enjoys hands-on technical work and has experience diagnosing, repairing, configuring, and deploying a wide variety of IT equipment.

In this role, you'll be responsible for repairing and preparing technology used throughout our nationwide store network, including laptops, desktops, printers, tablets, phones, networking equipment, and point-of-sale (POS) hardware.

What You'll Do

• Diagnose, troubleshoot, and repair IT and POS equipment
• Replace defective hardware components, including screens, batteries, printers, networking devices, and other equipment
• Configure and deploy laptops, desktops, tablets, phones, and printers
• Install software and complete domain joins for Windows, Apple, and Android devices
• Perform device testing, burn-in procedures, and quality validation
• Recondition and refurbish equipment for redeployment
• Create and maintain technical documentation and configuration guides
• Submit hardware warranty claims and track repairs
• Support shipping, receiving, and equipment deployment activities
• Fulfill work orders and prepare equipment shipments using UPS and FedEx systems
• Maintain inventory records, perform cycle counts, and support asset tracking efforts
• Participate in a rotating logistics function, including shipping, receiving, and inventory management responsibilities

What We're Looking For

• A+ Certification required
• Minimum 6 months of hands-on computer or hardware repair experience
• Strong understanding of hardware troubleshooting and electronic diagnostics
• Experience repairing devices such as laptops, desktops, printers, tablets, phones, networking equipment, or POS devices
• Ability to read and follow technical repair documentation
• Strong attention to detail and commitment to quality
• Ability to work independently and manage multiple priorities
• Excellent communication and organizational skills
• Valid driver's license and reliable transportation

Preferred Qualifications

• Associate degree or technical training
• Experience with device imaging and deployment
• Experience with inventory management or asset tracking systems
• Experience in a repair center, refurbishment center, electronics repair shop, or IT support environment
• Experience supporting retail technology or POS systems

Physical Requirements

• Frequent use of hand tools
• Ability to lift and carry equipment weighing up to 40 pounds
• Ability to stand, walk, bend, reach, and work in a warehouse-style environment
• Ability to work with shipping, receiving, inventory, and equipment storage activities