TITLE: IT Help Desk Associate
POSITION TYPE: Full Time
LOCATION: Frisco, TX (Onsite)
ABOUT
WorldLink:
WorldLink
is a rapidly growing information technology company at
the forefront of the tech transformation. From custom
software development to cloud hosting, from big data
to cognitive computing, we help companies harness
and leverage today’s most cutting -edge digital
technologies to create value and grow.
Collaborative. Respectful. Work hard Play hard. A place to
dream and do. These are just a few words that describe
what life is like at WorldLink. We embrace a culture of
experimentation and constantly strive for improvement and
learning.
We take
pride in our employees and their future with continued
growth and career advancement. We put TEAM first. We are a
competitive group that like to win. We're grounded by
humility and driven by ambition. We're passionate, and
we love tough problems and new challenges. You don't
hear a lot of "I don't know how" or "I
can't" at WorldLink. If you are passionate about
what you do and having fun while doing it; tired of rigid
and strict work environments and would like to work in a
non -bureaucratic startup cultural environment, WorldLink may
be the place for you.
WHO
we’re looking for:
We are looking for an IT Help Desk Associate whose primary responsibility includes end -user support, high level systems maintenance to ensure security integrity, system upgrades, and infrastructure support of information technology used. Ensuring end users have the functional tools they need to stay productive through timely support with exceptional customer service.
Role
and Responsibilities:
IT Support:
- Documenting diagnostic procedures and solutions in ticketing systems to track and manage support requests.
- Troubleshooting and resolving technical issues with computers, software, and hardware, either remotely or in person.
- Installing, configuring, and maintaining software and hardware, including operating systems and enterprise applications.
- Managing network configurations and assisting with connectivity issues.
- Utilize scripting and methods for Report Generation.
- Assist with employee onboarding by setting up workstations, configuring software, and managing IT inventory.
- Assist with employee termination procedures.
- Providing user training and guidance on new software, hardware, or IT policies.
- Escalating complex issues to IT Director when necessary.
Facilities Support:
- Provide assistance to meet facility requirements.
- Coordination of facility contractors.
- Assist in the setup of desks and other work environments.
- Ensure maintenance schedules are met.
Required Experience and Education:
- 2+ years of related experience preferred.
- Bachelor’s Degree in Information Systems or equivalent experience.
- Experience in the field or in a related area is helpful.
- Has knowledge of commonly used concepts, practices, and procedures within a particular field.
- Strong proficiency in Python and modern scripting frameworks to engineer automated pipelines and end -to -end API integrations is preferred.
- Industry Certifications such as MCSE, MCP, A+ or N+ is preferred.
Necessary Skills and Attributes:
- Self -motivated individual with the ability to thrive in a team -based or independent environment.
- Detail -oriented with strong organization skills.
- Ability to work in a fast -paced environment.
- Limited supervision and the exercise of discretion.
- Strong customer service skills, both verbal and written.
- Effective critical thinking, and problem -solving abilities.
- Ability to systematically troubleshoot complex problems.
- Ability to adapt to change and work independently.
- Familiar with all operating systems and knowledgeable in Microsoft Office products.
- Mechanically inclined.
- Thirst for knowledge and growth.
Physical Demands:
The
physical demands described here are representative of
those that must be met employee to
successfully perform the essential functions of this
job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential
functions.
While
performing the duties of this job, the employee is
occasionally required to stand, clean, crawl, kneel, sit,
sort, hold, squat, stoop, stand, twist the body, walk, use
hands to finger, handle, or feel objects, tools or
controls, reach with hands and arms, climb stairs or ladders
and scaffolding, talk or hear, and lift up to 20 pounds.
Specific vision abilities required by the job include
ability to distinguish the nature of objects by using the
eye. Operate a computer keyboard and view a video display
terminal between 50% - 95% of work time, including prolonged
periods of time. Requires considerable (90%+) work utilizing
high visual acuity/detail, numeric/character distinction, and
moderate hand/finger dexterity.
Performs
work under time schedules and stress which are normally
periodic or cyclical, including time sensitive deadlines,
intellectual challenge, some language barriers, and project
management deadlines. May require working additional time
beyond normal schedule and periodic travel.
WHAT
we’ll bring:
During
your interview process, our team can fill you in on all the
details of our industry -competitive benefits and career
development opportunities. A few highlights
include:
- Medical
Plans
- Dental
Plans
- Vision Plan
- Life &
Accidental Death & Dismemberment
- Short -Term
Disability
- Long -Term Disability
- Critical Illness/ Accident/ Hospital Indemnity/ Identity
Theft Protection
- 401(k)
WHAT
you should know:
Our
success begins and ends with our people. We embrace
diverse perspectives and value unique human
experiences. WorldLink is an Equal Employment
Opportunity and Affirmative Action employer. All employment
at WorldLink is decided on the basis of
qualifications, merit, and business need. We endeavor
to continue our footprint as a diverse organization by
highlighting opportunities for all people. WorldLink
considers applicants for all positions without regard to
race, color, religion or belief, sex, (including pregnancy and
gender identity), age, national origin, political affiliation,
citizenship status, marital status, military/veteran status,
genetic information, sexual orientation, gender identity,
physical or mental disability or any other characteristic
protected by applicable laws. People with disabilities who need
assistance with any part of the application process should
contact us.
This
job description is designed to cover the main responsibilities
and duties of the role but is not designed to be a
comprehensive list of all.
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