IT Help Desk - Energetic Workplace

Responsibilities:

• First Point of Contact: Serve as the initial point of contact for employees seeking technical assistance via phone, email, or chat.

• Staff Satisfaction: Prioritize staff needs, actively listen, and ensure timely resolution of issues.

• Collaboration: Collaborate with cross-functional teams, including other IT departments, to address complex problems and escalate as needed.

• Microsoft 365 Suite Expertise:

• Proficiency in using Microsoft 365 tools such as Outlook, Teams, OneDrive, and SharePoint.

• Troubleshoot and resolve Microsoft 365-related issues.

• Microsoft Mobile Device Management (Intune)

• Deployment and Patch Management of devices using Microsoft Intune.

• Ensure timely patching and updates across the organization.

• SCCM (System Center Configuration Manager):

• Familiarity with SCCM for Computer Imaging and software deployment.

• Collaborate with SCCM administrators to maintain a stable environment.

• Cyber Security

• Microsoft Defender Suite (Microsoft Defender for Endpoint):

• Monitor and respond to security incidents using Microsoft Defender.

• Identify and mitigate cyber threats, including malware and phishing attacks.