IT Help Desk Specialist

G.S. Precision manufactures critical components for the Aerospace and Defense industries. With 700 employees across four integrated locations totaling 230,000 sq. ft., we draw on 60+ years of experience and cutting-edge technology to deliver consistent, high-quality results.

Our Mission & Values: To provide a proud, caring, and safe environment that allows our team to thrive in delivering value to our customers. We encourage creative thinking and problem solving. We grow our company through open communication, strong leadership, and continuous improvement that benefits our customers, employees, their families, and our communities.

Our Vision: To be the most trusted global partner in precision manufacturing and assembly of highly engineered mission critical products, recognized for our commitment to innovation, quality, and ability to enable our customers success. 

                                                                                        Generate Sustained Profitability  

We offer a competitive benefits package, which includes but not limited to:

• Comprehensive Health, Dental and Vision Care Coverage (Starting the Next Full Month After Hire)
• Paid Holidays starting on Day ONE
• Company Paid Life and AD&D Insurance
• Company Paid Short-Term Disability
• 401 (k) Matching Retirement Plan
• Employer Funded Health Reimbursement Account
• Flexible Spending Account
• Generous Paid Time Off
• Dependent Care Spending Account
• Employee Assistance Program
• Educational Assistance Program
• Employee Referral Bonus
• Safety Shoe Allowance
• Prescription Safety Glasses Program
• Shift Differentials for 2nd and 3rd Shifts
• Bereavement Leave

Schedule: Monday - Friday 40hrs/week

 Job Description

GSP is looking for team player to work in a challenging and fast paced environment. The IT Helpdesk Level 2 Technician will be the first point of contact for support requests submitted through the IT Helpdesk System. This position requires strong technical and people skills and is the first step on the path to an IT career. This position reports to the IT Helpdesk and Projects Supervisor.

Responsibilities

• Serve as the first point of contact for customers seeking technical assistance through the GSP IT helpdesk system
• Perform remote and on-site troubleshooting through diagnostic techniques and pertinent questions
• Determine the solution based on the issue and details provided by customers.
• Walk the customer through the problem-solving process
• Escalate tickets to the appropriate Level 2 technician, or another appropriate member of the IT department as needed
• Document and maintain the IT Department knowledge base 
• Install appropriate software and operating systems, and deploy company computers
• Assist with other departmental duties as needed, including, but not limited to: wiring and infrastructure; new employee access and account permissions; user terminations, etc. 
• Support IT projects and own projects within candidate’s skillsets.

Job Specifications: 

• Tech savvy with working knowledge of office automation products, databases and remote control
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and resolve basic technical issues
• Proficiency in English
• Excellent communication skills
• Customer-oriented and cool-tempered
• BSc/BA in IT, Computer Science or relevant field preferred, but motivated individuals are encouraged to apply. 

We are looking for people who are highly motivated with the ability to work in a fast paced environment. Must be a professional with strong work ethic and comfortable working as part of a team that includes all levels of the organization.

Come join our team!

G.S. Precision is committed to Equal Opportunity Employer (EOE) and to be in compliance with all Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, natural origin, ethnicity, religion, gender, pregnancy, marital status, sexual orientation, citizenship, genetic disposition, disability or veteran’s status or any other classification protected by State/Federal laws.