IT Help Desk Specialist

WE ARE HIRING!

We are seeking a dedicated and customer-focused Systems Specialist to join our team. As a Systems Specialist you will be a primary point of contact for our employees, providing technical support and resolving technical issues in a timely and professional manner. This role offers an excellent opportunity to assist users, troubleshoot technical issues, and contribute to maintaining a smooth and efficient technology environment within our organization.

Why Work with Us?

At Idaho Housing and Finance Association, we are dedicated to improving lives and strengthening Idaho communities. We believe that housing opportunities, self sufficiency, and economic development are the pillars of progress. Our commitment to our team is unwavering, and we consider our employees our greatest priority. Join us and be part of a professional and mission-driven organization that makes a meaningful difference in the lives of Idahoans.

In This Role, You Will:

• Respond promptly to help desk requests via phone, email, and ticketing systems
• Provide troubleshooting for desktops, laptops, printers, and peripheral devices
• Assist with user account setup, password resets, and permissions management (Active Directory, email, etc.)
• Install, configure, and maintain computer systems, software, and network equipment
• Assist with routine maintenance tasks (e.g., updates, patches, backups)
• Identify recurring issues and propose solutions or preventive measures
• Be able to solve complex technical issues and provide timely support and solutions
• Document processes and procedures where appropriate
• Other duties as assigned

• Associate's degree in Information Technology or related field, or equivalent experience preferred
• Experience providing technical support in a Help Desk or customer service environment
• Strong analytical and problem-solving skills
• Excellent communication and customer service skills
• Ability to work effectively in a team and manage time efficiently
• Ability to life and move IT equipment as needed (up to 30 lbs)