IT Help Desk Support / System Administrator

Company Description

Grit - Pest Process Outsourcing is a United States-based BPO company that focuses on the pest industry, including Pest Control, Tree & Lawn Management, and Wildlife Management companies. Our goal is to help businesses magnify their value, increase conversion rates on leads and new business, retain current customers, and gain a competitive advantage while lowering operational costs. We provide access to a complete team of professional, administrative, technical, and knowledgeable customer service staff to enhance the customer experience and strengthen client relationships.

Role Description

Grit PPO is seeking a talented and driven individual to join our team as an IT Help Desk Support. In this role, you will be responsible for providing technical assistance and support to our employees across various departments. Your primary goal will be to ensure smooth and efficient operation of our computer systems, networks, and software applications.

As an IT Help Desk Support, you will play a crucial role in resolving technical issues faced by our employees. You will be the first point of contact for all IT-related inquiries and will be responsible for providing prompt and efficient support.

To be successful in this role, you should have a strong understanding of computer systems, networks, and software applications. You should also possess excellent problem-solving skills and be able to communicate technical information in a clear and concise manner. Additionally, you should be highly organized and detail-oriented, as you will be responsible for documenting and tracking technical issues. This is a full-time position with competitive benefits.

Responsibilities

• Provide technical support and troubleshooting assistance to employees via phone, email, or in person
• Troubleshoot hardware and software issues, identifying and resolving problems in a timely manner
• Install, configure, and update computer systems, software applications, and peripheral devices
• Collaborate with the IT team to deploy new software and hardware solutions
• Maintain accurate records of technical issues and resolutions in our ticketing system
• Assist in the development and implementation of IT policies and procedures
• Educate employees on the proper use of computer systems, software applications, and security protocols
• Support the onboarding and offboarding processes
• Overseeing the Patch Management Process

• Minimum 1-2 years of experience in a help desk or technical support role
• Strong knowledge of computer systems, networks, and software applications
• Excellent problem-solving and analytical skills
• Customer-oriented and committed to providing exceptional support
• Strong time management and organizational skills
• Effective collaboration with colleagues as a team player
• Able to work well under pressure and in a fast-paced environment
• Strong attention to detail

Preferred Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or related field
• IT certifications such as CompTIA A+, Microsoft Certified IT Professional

• Health Care Plan (Medical, Dental & Vision)
• Flexible Spending Account & MetLaw
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development