IT Help Desk Technician

• Stratos Wealth Partners is seeking a service-minded team member to join our IT department as a Help Desk Technician. This position will be responsible for providing front-line client service through our help desk via phone, email, and electronic ticketing systems.

• Job Responsibilities:

  • Effective interpersonal skills and relationship-building skills, strong customer service attitude.

  • Receive and respond to incoming phone calls, tickets, and e-mail requests for support.

  • Workstation troubleshooting, fixing, maintenance, and deployment.

  • Provide day-to-day technical support for company laptops and desktop systems.

  • Printer troubleshooting and deployment.

  • Perform general break/fix tasks and resolves less complex problems immediately, while more complex issues are passed onto a higher level of support.

  • Hardware/Software installs and upgrades.

  • Service user support requests using our IT Helpdesk ticketing system Salesforce.

  • LAN Support, basic networking support.

  • Basic Office 365/Outlook support and Active Directory support.

  • Document troubleshooting guides and maintain team knowledge base.

  • Participate in on-call rotation for support issues raised outside of business hours and on the weekends.

  • Manage VOIP phones and mobile devices.

Stratos Wealth Partners is seeking a service-minded team member to join our IT department as a Help Desk Technician. This position will be responsible for providing front-line client service through our help desk via phone, email, and electronic ticketing systems.

Job Responsibilities:

• Effective interpersonal skills and relationship-building skills, strong customer service attitude.

• Receive and respond to incoming phone calls, tickets, and e-mail requests for support.

• Workstation troubleshooting, fixing, maintenance, and deployment.

• Provide day-to-day technical support for company laptops and desktop systems.

• Printer troubleshooting and deployment.

• Perform general break/fix tasks and resolves less complex problems immediately, while more complex issues are passed onto a higher level of support.

• Hardware/Software installs and upgrades.

• Service user support requests using our IT Helpdesk ticketing system Salesforce.

• LAN Support, basic networking support.

• Basic Office 365/Outlook support and Active Directory support.

• Document troubleshooting guides and maintain team knowledge base.

• Participate in on-call rotation for support issues raised outside of business hours and on the weekends.

• Manage VOIP phones and mobile devices.

Effective interpersonal skills and relationship-building skills, strong customer service attitude.

Receive and respond to incoming phone calls, tickets, and e-mail requests for support.

Workstation troubleshooting, fixing, maintenance, and deployment.

Provide day-to-day technical support for company laptops and desktop systems.

Printer troubleshooting and deployment.

Perform general break/fix tasks and resolves less complex problems immediately, while more complex issues are passed onto a higher level of support.

Hardware/Software installs and upgrades.

Service user support requests using our IT Helpdesk ticketing system Salesforce.

LAN Support, basic networking support.

Basic Office 365/Outlook support and Active Directory support.

Document troubleshooting guides and maintain team knowledge base.

Participate in on-call rotation for support issues raised outside of business hours and on the weekends.

Manage VOIP phones and mobile devices.