IT Help Desk Technician - IT

This position is:
Full Time

Position Location:
Lake Charles, LA (Onsite)

GENERAL SUMMARY OF DUTIES: Performs professional level information systems duties in the installation and maintenance of application software, and the maintenance and administration of computer systems and applications; to provide technical support and assistance to Imperial Health information system users; and to perform a variety of analytical duties relative to assigned area of responsibility.

ESSENTIAL FUNCTIONS:

• Perform a variety of professional level duties to support information technology systems and programs in assigned area; serve as liaison between system users and information systems staff in the implementation, administration and maintenance of information systems, computer programs and software applications.


• Install and maintain application software and computer hardware; provide technical assistance to system users in accordance with applicable information systems policies, procedures, methods and techniques.


• Install and maintain phone systems, and related voice applications software.


• Participate in the evaluation and testing of system upgrades; install or upgrade software applications; troubleshoot hardware and software related problems; coordinate and document testing for new or revised software applications; assist in deployment of new applications in assigned areas.


• Perform system maintenance activities on various systems; monitor system performance; maintain system security; reset user passwords; grant or revoke system access.


• Respond to requests from users regarding system operations; provide solutions to operations problems.


• Perform a variety of systems analysis duties in the design, implementation and maintenance of management information systems and supporting computer hardware and software applications; maintain new applications or enhance existing programs.


• Perform related duties and responsibilities as required.

KNOWLEDGE, SKILLS & ABILITIES:

• Ability to exercise independent judgment in matters of significance.


• Proficiency in Microsoft Office applications.


• Proficiency in installing and troubleshooting hardware and software.


• Ability to use cable equipment, handle simple tools, diagnostics tools and telecommunication troubleshooting equipment.


• Communication skills


• Ability to work flexible hours.


• Ability to prioritize and handle multi-tasks in a fast-paced environment.


• Customer service skills


• Project management

REQUIREMENTS:

• Associates in Networking/Support/IT Systems or equivalent. Any certification is preferred.


• Applicants must be authorized to work in the US as we are unable to sponsor employment visas.


• There is no relocation assistance for this position.

EXPERIENCE:

• Entry-level position.