IT Helpdesk

Company : Hays Electrical Services

Job Type : Full Time

Houston, Tx

Number of Applicants

000+

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Job Description - IT Helpdesk

Wichita Falls Helpdesk Role
We are seeking a Tier 2 IT Support Technician to serve as the primary on‑site IT presence for our Wichita Falls branch office. This role provides Tier 1 and Tier 2 technical support to end users while working closely with the centralized IT team at headquarters.
This position requires a well‑rounded technician who can handle daily frontline support while also troubleshooting more complex issues independently and escalating to HQ when appropriate.

Tier 1 & Tier 2 End‑User Support

Provide frontline (Tier 1) and escalation‑level (Tier 2) technical support for:
- Windows workstations and laptops
- Common business applications
- Printers, peripherals, and mobile devices
Diagnose and resolve hardware, software, and connectivity issues
Support new hires with workstation setup, onboarding, and orientation
Deliver professional, customer‑focused support to users in the branch office

On‑Site IT Support (Remote Office)

Act as the primary on‑site IT contact for the Wichita Falls office
Perform basic network troubleshooting:
- Connectivity issues
- Cabling and patching
- Switches and wireless access points
Coordinate with HQ IT teams for:
- Infrastructure changes
- Systemwide issues
- Escalations beyond branch‑level support
Maintain local IT equipment, hardware inventory, and spare assets
Support office expansions, moves, and technology upgrades as needed

Process, Documentation & Teamwork

Follow established IT procedures, standards, and change controls
Accurately document work in the ticketing system
Communicate clearly with HQ IT and local leadership
Work independently while remaining fully aligned with the IT team

Required Qualifications

3+ years of hands‑on IT support experience (Tier 1 and Tier 2)
Experience supporting Windows desktop and laptop environments
Strong troubleshooting skills and customer service mindset
Basic networking knowledge (IP addressing, switches, cabling, Wi‑Fi)
Experience working with ticketing systems
Ability to operate independently at a remote site
Strong communication skills and team‑oriented attitude

Preferred Qualifications

Experience supporting branch or remote offices
Familiarity with Microsoft 365 / Entra ID environments
Basic experience with endpoint management tools
CompTIA A+, Network+, or equivalent experience

Original job IT Helpdesk posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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IT Helpdesk

Job Description - IT Helpdesk

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