IT Helpdesk - IT Help Desk Specialist

Why Russell Cellular?

Starting pay is $15 hourly!

Health, dental, vision, and life insurance as well as paid sick days and company holidaysEmployer matched 401K after 1 yearListed in Inc. 5000's Fastest Growing Private Companies in America for 9 consecutive years and inducted into the Inc. Hall of Fame in 2018Employee Assistance Programs750+ locations in 43 states employing 2,600+ employeesVerizon Sales discounts, sales contests and incentivesOpportunity for growth and advancement through trainingFlexible schedulingCommunity involvement opportunitiesWhat will you do in your role?

Perform remote assistance to resolve computer issuesUse a ticket system for call notes and problem trackingSetup and configure printers, computers, laptops, broadband modems and basic routersReturn customer calls in a timely mannerManage daily, weekly or monthly goals set by managementTroubleshoot computer and printer issues on-site in the Corporate OfficePack equipment for shipment to retail locationsUnpack and receive equipment shipped from retail locationsDeliver outstanding service and direct support to all retail locations, by resolving any issues in a timely mannerDevelop and maintain knowledge of Russell Cellular and Verizon Wireless policies and proceduresJob Qualifications

High School Diploma or GED requiredExperience troubleshooting computer software and hardware issuesMust be able to lift 30 lbs.Experience troubleshooting internet, wireless and wired network connectionsBasic understanding of networking a plusAbility to troubleshoot a problem until it is resolvedAbility to meet deadlinesWillingness to learn and take on new responsibilitiesExcellent telephone customer service skillsStrong problem solving and organizational skillsClose attention to detail and strong analytical skillsInterpersonal, verbal, and communication skills are essentialAbility to work independently and multi-task in order to achieve Corporate Office goalsPositive attitude and pleasant demeanorProfessional appearanceTeam playerRussell Cellular is a Verizon Authorized Retailer that has been in business since 1993. We are a part of Verizon's Major program and were awarded Verizon Wireless Partner of the Year for 2018. With over 750+ locations, across 43 states, and 2,600+ team members, our mission is to provide the best wireless experience to every customer, every time. As you will be the face of our team, we will offer you uncapped earning potential and opportunities for advancement.

Come and join us and be a part of the Russell Cellular success!

Equal Opportunity Employer Statement

Russell Cellular is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Russell Cellular makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Other details

Pay Type Hourly

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