IT Helpdesk Representative

Location: Asunción, Paraguay

Reports to: IT Helpdesk Team Leader

CVs only in English

What about us:

Ceragon Networks Ltd. (NASDAQ: CRNT) is the global innovator and leading solutions provider of 5G wireless transport. We help operators and other service providers worldwide increase operational efficiency and enhance end customers’ quality of experience with innovative wireless backhaul and fronthaul solutions.

Ceragon’s unique multicore technology and disaggregated approach to wireless transport provides highly reliable, fast to deploy, high-capacity wireless transport for 5G and 4G networks. It enables increased productivity, as well as simple and quick network modernization, positioning Ceragon as a leading solutions provider for the 5G era. Our solutions are deployed by more than 600 service providers, as well as more than 1,600 private networks, in more than 130 countries.

We are looking for a IT Helpdesk Representative to become an integral part of our team.

As an IT Helpdesk Representative, you will provide remote IT support to a global organization, ensuring timely and effective resolution of technical issues.

This role involves adhering to established processes, collaborating with advanced support teams, and maintaining alignment with Service Desk KPIs to deliver exceptional service.

What will you do:

• Provide technical support via phone, email, or chat.
• Diagnose and troubleshoot hardware, software, and network issues.
• Guide users through step-by-step problem resolution.
• Log, track, and update tickets in the helpdesk system.
• Escalate complex issues to higher-level support when necessary.
• Maintain accurate documentation of issues and solutions.
• Assist with account setup, password resets, and access management.
• Ensure excellent customer service and follow up on unresolved issues.
• Constantly updated with the latest IT tools, security protocols, and troubleshooting techniques.

Preferred Qualifications & Skills:

• Previous experience working in an IT environment within a global organization.
• Prior experience providing support for Microsoft 365.
• Previous experience with Oracle system support.
• Strong ability for self-directed learning and adaptability to new technologies.
• Proficiency in English (both verbal and written).
• Strong service orientation with problem-solving skills and excellent interpersonal abilities.
• Exceptional communication skills, with the ability to explain technical concepts clearly to non-technical users.

If you feel you’re the right candidate for the role, please click ‘apply’ now and send us your CV in English! We’d love to hear from you!