IT Helpdesk Specialist

MORSE is seeking a versatile IT Helpdesk / Cybersecurity Specialist to provide frontline technical support while assisting with critical cybersecurity initiatives. This role combines end-user support, system troubleshooting, and IT operations with cybersecurity monitoring, compliance, and risk mitigation. The ideal candidate has strong technical skills, a proactive mindset, and a passion for solving problems across IT and security domains.

Responsibilities

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  Provide Tier 1 and Tier 2 helpdesk ticket support for MacOS, Windows, and Linux environments.

  
  


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  Onboard and support new employees, including account setup and hardware/software configuration.

  
  


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  Troubleshoot and resolve issues with desktops, laptops, servers, and networks.

  
  

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  Assist with cybersecurity tasks, including developing architecture, mitigating risks, and maintaining security solutions.

  
  


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  Perform vulnerability scanning, system audits, and incident response in collaboration with the IT/Security team.

  
  


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  Maintain awareness of evolving threats and threat actors; research and generate cyber threat intelligence and landscape warnings.

  
  


• Review and investigate audit records for anomalies or signs of compromise.


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  Support compliance oversight by helping document and track controls and mitigation steps.

  
  

Requirements 

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  Strong troubleshooting skills with MacOS, Windows, and Linux

  
  


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  Scripting experience in Bash/shell and Python

  
  


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  Understanding of cybersecurity principles, common IT architectures, and network protocols

  
  


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  Familiarity with system administration (account management, servers, virtualization, patching)

  
  


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  Experience with vulnerability scanning tools and incident response processes

  
  


• Strong written communication skills to create clear technical documentation


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  US Citizenship required and ability to obtain a US Security Clearance