IT Helpdesk Technician

Transfr is on a mission to help create pathways to career success. Our immersive career exploration and training simulations empower learners and job seekers of all ages find the right job for them and build the skills they need to enter (or reenter) the workforce or change careers —  helping them improve their quality of life. 

Immersive VR experiences from Transfr have been shown in studies to deliver better learning gains than video tutorials, slide presentations, and other training methods. Learners also find Transfr experiences highly engaging and enjoyable.  At Transfr, we believe the future starts with innovative workplace training and skills development. We’re building bridges between schools, workplaces, and governments to help improve training and job placement pipelines and create a better tomorrow, today. 

Summary:

Transfr, a leader in the virtual reality educational and training software industry, is currently seeking a full-time, well-rounded, onsite IT Helpdesk member who will be responsible for providing helpdesk support in a shared team environment and provide excellent service to Transfr employees and other internal staff operating remote within the United States and internationally.

Our company is scaling at hyper speed. Effective operations and robust technology frameworks are a critical component to keeping us on pace with our aggressive growth goals.  In this role, you will have a direct impact by helping us take our current processes, operational framework, and IT practices to the next level by working cohesively with cross-functional teams in a fast-paced ever evolving startup environment as our first internal helpdesk hire.

** This role requires the ability to work from the company's Draper, Utah office.

• Solve technical issues as first line support for the organization.
• Assist setting up employees on software and hardware on-site or in a virtual setting.
• Load software onto machines and clean machines when employees depart.
• Create user-training manuals and procedures to help common IT questions.
• Handle shipping and receiving of corporate IT hardware to new hires.

• Minimum of 2 years working in an IT helpdesk support role, or similar working experience.
• Experience supporting both Mac and Windows devices.
• Customer service-related experience.
• Hands-on computer experience. 
• Strong working knowledge of computer systems, hardware, and software.
• An openness to learning new technologies.
• Exceptional technology troubleshooting skills with the ability to explain issues clearly to non-technical audiences.
• Great problem-solving, analytical, and team collaboration skills.
• Strong detail orientation and organizational skills.
• Excellent communication and interpersonal skills. 
• Excellent oral and written communication skills.
• Is willing to work onsite with the team from our Utah office space a few days per week.

What We Offer:

The base salary range for this position is expected to be between $70K - $80K , with the actual base salary amount dependent on a number of factors, including but not limited to a candidate’s credentials, relevant experience, and primary job location. In addition to salary this role will be eligible for additional company benefits such as stock options, 401(k), paid vacation and sick time, and medical/dental/vision insurance.

In Closing:

If you're looking to make a big difference in the lives of others, we invite you to join us on our mission to make learning more intuitive and help individuals develop the skills they need for career success. 

Be a part of creating pathways to prosperity by helping to develop training simulations to teach skills that lead to well-paying jobs, for all.

At Transfr, we embrace diversity because it breeds innovation. Transfr is an equal opportunity employer that participates in E-Verify committed to providing equal employment opportunities to all applicants, consultants, and employees, and prohibits discrimination and harassment of any type without regard to race, color, religion, age, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

**Must be authorized to work in the United States without restriction**

Learn more at transfrinc.com