IT Helpdesk Technician

The health services that became the Anthony L Jordan Health Corporation (Jordan Health) began more than 100 years ago, in 1904. As one of the first 5 Federally Qualified Health Centers (FQHC) established in the nation, its roots are steeped in service to those who face barriers to health and health care, meeting their need for comprehensive medical, dentistry, behavioral health, and community services. Starting in northeast Rochester, NY, Jordan Health has since expanded to become a network of primary care offices and health centers serving residents living in three quadrants of Rochester, NY and in Canandaigua, N.Y. 

Jordan Health is now seeking an IT Helpdesk Technician who, under the guidance of the IT Systems Manager, is primarily responsible for serving as the primary point of contact for all IT-related requests and provides administrative and coordination support for IT operations. This role is responsible for ticket intake, basic troubleshooting, device preparation, inventory management, and vendor coordination to ensure efficient and timely resolution of user issues and continuity of operations.

If you want to apply your specialized experience and education in an environment where you can make a difference and significantly impact patients’ quality of life, please consider our IT Helpdesk Technician opportunity.

The IT Helpdesk Technician will ensure that:

· IT support requests are managed efficiently and accurately to ensure timely resolution and minimal disruption to operations

· IT equipment is prepared, deployed, and maintained in accordance with organizational standards

· IT inventory and asset records are maintained in a complete and audit-ready manner 

· Vendor coordination and external support activities are managed effectively to support timely issue resolution

· After-hours support needs are addressed in accordance with established procedures

Education, Experience, Licenses and Certifications Required:

· High school diploma or equivalent required 

· Basic knowledge of Windows and Microsoft 365

· Prior help desk or customer service experience preferred

Skills and Knowledge Required:

· Basic troubleshooting and ticketing workflows

· Customer service and communication

· Basic hardware, software, printer, and peripheral support

· Device setup, imaging, and inventory tracking 

· Escalation procedures and vendor coordination 

· Basic Microsoft 365 and endpoint support 

Benefits: Jordan Health offers a competitive salary and full benefits offering including medical, dental, vision, life insurance, and 403b retirement plan. We offer Professional Development allowance. 

Jordan Health offers equal opportunities to all persons without regard to race, color religion, age, sex, disability, national origin, ancestry, citizenship, military or veteran status, marital status, sexual orientation, domestic violence victim status, predisposing genetic characteristics or genetic information, or any other status protected by law.  

About Jordan Health:

Jordan Health is an independent FQHC, with Level III Patient-Centered Medical Home (PCMH) designation through the National Committee on Quality Assurance. Jordan Health receives funding from the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services. Jordan Health is a network of outpatient primary care offices with providers who follow a panel of patients. While independent, Jordan Health actively collaborates with the major hospital and healthcare systems in our operating area to provide a total safety net of healthcare services.