We are looking to hire a driven IT Helpdesk Technician to join our collaborative team at Swoon Staffing in Baltimore, MD.
Growing your career as a Full-Time IT Helpdesk Technician is a fantastic opportunity to develop important skills.
If you are strong in analysis, strategic planning and have the right vision for the job, then apply for the position of IT Helpdesk Technician at Swoon Staffing today!
Position Details:
Role type: 6 Month contract (opp to extedd)
Location: Baltimore, MD - Onsite
Pay: $22.00-$23.00/HR W2
Are you passionate about ensuring smooth operations of desktops and managing the lifecycle of technology resources? We're on the lookout for a skilled Desktop Technician to join our Asset Management Team and contribute to the seamless functioning of our IT infrastructure.
Responsibilities:
- Assist in managing the lifecycle of TRP devices, including research, packaging, quality assurance, and deployment preparation.
- Set up new users, configuring desktops, email accounts, LDAP accounts, and VPN accounts.
- Provide support to both local and remote employees for desktop issues, account problems, and access to internal services.
- Troubleshoot software issues on desktops/laptops and provide solutions.
- Availability for off-hours support when necessary.
Requirements:
- Proficiency with ServiceNow preferred.
- Strong Excel skills for tracking and inventory operations.
- Experience in inventory operations and attention to detail.
- Associate's degree in a technical field (e.g., computer science, computer engineering) required.
- 2-4 years of relevant experience.
- Knowledge of Windows OS and experience with desktop installation, configuration, and troubleshooting.
- Experience troubleshooting both desktops and mobile devices.
Why Join Us?
- Opportunity to work with a dynamic and supportive team.
- Competitive salary and benefits package.
- Remote work options available.
- Room for growth and advancement within the company.
- Contribute to the smooth functioning of our IT infrastructure.
Benefits of working as a IT Helpdesk Technician in Baltimore, MD:
● Career Growth Potential
● Rapid Progression
● Leading Industry Pay