IT Helpdesk, Tier 1 Support

Are you someone who enjoys technology, solving problems, and helping others? Pine Haven Christian Communities is seeking a part-time IT Helpdesk Tier 1 Support team member to assist our IT Specialist in supporting and maintaining the technology systems that keep our organization running smoothly.

This is a first-shift, flexible position (20 hours per week) with the opportunity to provide hands-on technical support to employees and residents across our campuses. We are especially interested in someone with experience and skill using WordPress Elementor.

Some of your responsibilities will include:

• Providing first-level technical support to employees and residents through helpdesk requests, phone, email, and walk-in inquiries.
• Troubleshooting technology issues involving WiFi, Ethernet, Windows 11, iPads, Android tablets, printers, and other equipment.
• Assisting with password resets, account access, system clean-up, and website updates using WordPress Elementor.
• Researching technical issues and helping identify solutions.
• Assisting with IT projects, technology rollouts, equipment maintenance, inventory, documentation, and basic low-voltage wiring.
• Identifying opportunities to improve processes and use technology more efficiently.

Requirements and Qualifications

• Experience and demonstrated skill using WordPress Elementor strongly preferred.
• Knowledge of WiFi, Ethernet, Windows 11, iPads, and Android tablets.
• Minimum of one year of relevant IT or technical support experience preferred.
• IT certifications are preferred but not required.
• A willingness to learn and grow through hands-on experience with users, software, and hardware.
• Ability to support all Pine Haven campuses with reliable personal transportation. Mileage reimbursement is available.
• Availability for occasional after-hours support, as needed.
• Strong problem-solving, communication, organizational, and time-management skills.

If you are looking for a flexible, part-time opportunity to use your technology skills while making a difference in the lives of others, we would love to have you join the Pine Haven Christian Communities team!