Location: Amarillo, TX - Pantex Plant
Job Title: IT Infrastructure ServiceNow Developer
Career Level From: Senior Associate
Career Level To: Senior Associate
Organization: Strategy and Delivery (51423073)
Job Specialty: System Administration
What You'll Do
As an Information Technology Infrastructure ServiceNow Developer, you will be responsible for designing, coding, and troubleshooting applications within the ServiceNow platform in support of a national security mission to maintain the safety, security, and effectiveness of the United States nuclear weapons stockpile. Working as part of the Information Technology (IT) organization’s IT Operations team, the IT Operations ServiceNow Developer position offers you the ability to install, manage, upgrade, and maintain existing ServiceNow modules and develop new workflows and applications within the ServiceNow platform.
You’ll be responsible for:
- Configuring user access
- Maintaining stability of the system
- Implementation of new capabilities
- Design, install, and configure internal and customer-facing ServiceNow applications and workflows using JavaScript, Jelly, Web Services, HyberTex Markup Language (HTML), Cascading Style Sheets (CSS), and eXtensible Markup Language (XML)
- Administer and support core ServiceNow functionality including Configuration Management Database (CMDB), KnowledgeBase, and Service Catalog
- Configure workflows, catalog items, and scripting within the ServiceNow implementation
- Help implement automations through ServiceNow native processes or third party tools
- Stay current with ServiceNow trends, updates, and technologies
- Install and configure third-party ServiceNow integrations
- Monitor and update the ServiceNow platform in accordance with Cyber Security requirements
- Perform monitoring and troubleshooting of the ServiceNow environment
- Develop and maintain current operational procedures, user documentation, and user training materials applicable to the supported systems
- Work with IT project management and IT Infrastructure organizations to deliver solutions on schedule
Minimum Job Requirements
- Bachelor's Degree in engineering/science/information technology discipline with: Minimum 2 years of relevant experience. (Typical engineering/science/information technology experience ranging from 3 to 7 years.)
- OR Master's Degree in engineering/science/information technology discipline.
- NOTE: Applicants without a Bachelor's Degree may be considered based on a combination of 10 or more years of completed education and/or relevant experience.
Department of Energy (DOE) Order 426.2A Requirements
Preferred Job Requirements
- Strong understanding of the ServiceNow platform
- Strong understanding of the interactions between the ServiceNow platform, custom developed applications, and third-party integrations
- Strong understanding of the ServiceNow “Now Platform” for application development
- Strong understanding of procedures for upgrading the ServiceNow platform from one release to the next
- Experience with ServiceNow modules such as Incident Management, Change Management, Problem management, and Performance Analytics
- In-depth understanding of information technology systems in a highly distributed computing environment
- Extensive knowledge of JavaScript
- Strong knowledge of Information Technology Infrastructure Library (ITIL) processes
- Familiar with User Interface (UI), Structured Query Langage (SQL), HTML, and CSS
- Strong Scripting skills preferable
- Experience with deploying applications across a large network
#JointheMission: Your Impact Starts Here
At Pantex, you won't just find a job—you’ll discover a career of purpose safeguarding national security through work performed nowhere else on Earth. We empower dedicated, innovative individuals like you to achieve their greatest impact surrounded by exceptional talent and limitless opportunities for professional growth.
When you #JointheMission, you choose a lifetime career where your commitment is genuinely valued and rewarded. At Pantex, we believe that extraordinary talent thrives when supported by a balanced life. Discover the flexibility that empowers you to excel, coupled with a benefits package designed for your total peace of mind from comprehensive health coverage and robust retirement planning, to opportunities for continuous learning through education reimbursement.
Notes
The minimum education and experience for the lowest career level in the job posting range are listed under Minimum Job Requirements. Successful candidates hired into a higher career level than the minimum in the range must meet the requirements listed in the job leveling charts for the career level into which they are being hired.
If a range of Career Levels is posted, i.e., Senior Associate to Senior Specialist, internal applicants already in one of the Career Levels would come across at their current Career Level. Internal applicants currently in a lower level Career Level would move to the lowest posted Career Level.
Requires a Q clearance; however all qualified candidates will be considered regardless of their current clearance status. The ability to obtain and maintain a Department of Energy Q clearance is required.
Position may require entry into Materials Access Areas (MAA) and participation in the Human Reliability Program (HRP). If HRP is required, candidate must complete a counterintelligence-scope polygraph, pursuant to 10 Code of Federal Regulations (CFR) 709. Medical requirements may apply.
Pantex is a drug-free workplace. Candidates accepting a job offer will be required to pass a pre-placement physical, drug screening and background investigation. As an employee, you may be required to receive and maintain a security clearance from the United States Department of Energy in order to meet eligibility requirements for access to sensitive information or matter. U.S. citizenship is a requirement for security clearance applicants. All employees are subject to random selection for drug testing without advance notification.
Pantex is an equal opportunity employer, and does not tolerate discrimination in the terms and conditions of employment on the basis of race, color, sex, sexual orientation, pregnancy, age, religion, national origin, ancestry, genetic information, disability, veteran status, or other characteristic protected by law. Such terms and conditions of employment include, but are not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment. Pantex takes affirmative action to employ and advance in employment qualified individuals with disabilities and protected veterans; including disabled veterans, recently separated veterans, active-duty wartime, or campaign badge veterans, and Armed Forces service medal veterans. All employment decisions are based on business needs, job requirements, and individual qualifications.
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