IT Infrastructure Support Specialist

• Seeking a hands-on, self-directed IT Infrastructure Support Specialist to manage, maintain, and support its technology environment.
  


• This individual will play a central role in maintaining daily IT operations, ensuring stability of hardware and software systems, and supporting long-term technology goals including system upgrades, disaster recovery planning, and infrastructure improvements.      
  

• Provide onsite technical support, maintenance, and repair for:
  

• Personal computers
  


• File and email servers
  


• Printers and networked devices
  


• Active Directory and DHCP systems
  

• Perform break-fix support and preventative maintenance on:
  

• Windows operating systems
  


• Network and internet-connected applications
  

• Install, configure, and support:
  

• Network cabling and devices (e.g., switches, routers)
  


• Network security measures and internet access devices
  


• New computer systems, peripherals, and software packages
  


• Support IT compliance needs including LEADS audit and certification processes
  


• Participate in short-term and long-term IT planning and project execution
  


• Contribute to disaster recovery preparation and testing
  


• Recommend improvements or additional IT services that benefit city operations
  


• Document systems, procedures, and incidents clearly.
  

Requirements

• 3+ years of experience in IT infrastructure or desktop/network support roles
  


• Strong knowledge of Windows OS, Active Directory, DHCP, and email systems
  


• Proficient in diagnosing and resolving hardware, software, and network issues
  


• Familiar with installing and managing basic network cabling and equipment
  


• Able to work independently and communicate clearly with both technical and non-technical stakeholders
  

• Experience in public sector or municipal IT environments
  


• Familiarity with LEADS or similar law enforcement IT compliance frameworks
  


• Exposure to disaster recovery planning
  


• Certifications such as CompTIA A+, Network+, Security+, Microsoft, or Cisco (CCNA)