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IT Infrastructure Support Specialist

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Job Description - IT Infrastructure Support Specialist




Please Note:



Its 100% Onsite, City of Ashtabula, Ohio







Job Description



  • Seeking a hands-on, self-directed IT Infrastructure Support Specialist to manage, maintain, and support its technology environment.

  • This individual will play a central role in maintaining daily IT operations, ensuring stability of hardware and software systems, and supporting long-term technology goals including system upgrades, disaster recovery planning, and infrastructure improvements.      



Key Responsibilities



  • Provide onsite technical support, maintenance, and repair for:




  • Personal computers

  • File and email servers

  • Printers and networked devices

  • Active Directory and DHCP systems




  • Perform break-fix support and preventative maintenance on:




  • Windows operating systems

  • Network and internet-connected applications




  • Install, configure, and support:




  • Network cabling and devices (e.g., switches, routers)

  • Network security measures and internet access devices

  • New computer systems, peripherals, and software packages

  • Support IT compliance needs including LEADS audit and certification processes

  • Participate in short-term and long-term IT planning and project execution

  • Contribute to disaster recovery preparation and testing

  • Recommend improvements or additional IT services that benefit city operations

  • Document systems, procedures, and incidents clearly.



Requirements



Qualifications Required:



  • 3+ years of experience in IT infrastructure or desktop/network support roles

  • Strong knowledge of Windows OS, Active Directory, DHCP, and email systems

  • Proficient in diagnosing and resolving hardware, software, and network issues

  • Familiar with installing and managing basic network cabling and equipment

  • Able to work independently and communicate clearly with both technical and non-technical stakeholders



Experience required:



  • Experience in public sector or municipal IT environments

  • Familiarity with LEADS or similar law enforcement IT compliance frameworks

  • Exposure to disaster recovery planning

  • Certifications such as CompTIA A+, Network+, Security+, Microsoft, or Cisco (CCNA)



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