IT Infrastructure Support Specialist (Remote, Full-time, EU, English, German)

D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.

We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value.

We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!

Tasks and Responsibilities

• Manage and maintain Windows Server environments (installation, configuration, patching, upgrades, monitoring).
• Operate and oversee VMware ESXi hosts and virtual machine infrastructure.
• Administer Active Directory, Group Policy, user/group management, permissions.
• Monitor server health, performance, capacity; respond to alerts, diagnose and resolve incidents.
• Work with backup/recovery solutions, disaster recovery procedures.
• Assist in configuration, management and troubleshooting of infrastructure services (including storage, networking basics, virtualisation platforms).
• Collaborate with service desk, escalation tiers to ensure smooth incident/problem/service request resolution.
• Participate in remote support across clients, ensuring SLA compliance and high customer satisfaction.
• Document infrastructure, changes, run books, and contribute to standard operating procedures.
• Contribute to continuous improvement: automation, tooling, monitoring enhancements, standardisation.

• Proven experience (3-5+ years) in infrastructure support / systems administration roles focusing on Windows Servers and virtualisation (VMware ESXi or similar).
• Experience with server monitoring tools, alerting and incident response.
• Ability to operate in managed services context: device-based service model, multiple client environments, standardised processes, documentation.
• Self-starter mindset, good organisational skills, ability to prioritise and manage workload.
• Good problem-solving skills, ability to work independently and as part of a remote team.
• Experienced working in multinational teams, i.e. sensitive of cultural differences and adaptable
• Fluency in English and German (spoken and written)
• Candidates have to declare Criminal record extract not older than three months

• Broad range of activities, tasks, and projects
• Vouchers (B-day voucher, wedding, and new born surprise)
• Fishing for Friends program – our referral program
• Refreshments in the D-ploy office
• Further development and professional advancement
• Friendly and international working environment
• Company-sponsored events
• Competitive salary and various benefits

Is IT in your DNA?