IT Infrastructure Technician

At Elanco (NYSE: ELAN) – it all starts with animals!

As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. At Elanco, we are driven by our vision of Food and Companionship Enriching Life and our purpose – all to Go Beyond for Animals, Customers, Society and Our People.

At Elanco, we pride ourselves on fostering a diverse and inclusive work environment. We believe that diversity is the driving force behind innovation, creativity, and overall business success. Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights.

Making animals’ lives better makes life better – join our team today!

Your Role: IT Infrastructure Technician

The TechOps team supports Elanco Manufacturing and Research and Development sites across North America. As an IT Infrastructure Technician, you will be based on-site at the Clinton, Indiana Manufacturing facility, providing hands-on IT support across infrastructure, end-user technologies, and local IT services in a regulated manufacturing and laboratory environment.

This role supports site continuity by ensuring reliable IT operations across end-user computing, collaboration tools, networking, security, and local infrastructure while partnering closely with site leadership and regional and global IT teams.
 

Your Responsibilities

• Ensure continuity and reliability of critical IT hardware, software, and infrastructure to support uninterrupted site operations

• Provide deskside and end-user technical support, including break/fix and IMAC services for PCs, laptops, printers, iDevices, Windows 11, Microsoft Office, O365, Teams video conferencing, and telephony

• Deliver last-mile support for site network equipment, cabling, connectivity, server rooms, and manufacturing and laboratory IT infrastructure

• Manage local IT assets, configuration items, incidents, requests, and changes using ServiceNow

• Execute local IT infrastructure projects, lifecycle management activities, and equipment procurement while maintaining accurate documentation and SOPs
   

What You Need to Succeed (Minimum Qualifications)

• Education: Bachelor’s degree in Information Technology, Computer Networking, Computer Engineering, IT Systems Engineering, or equivalent certifications and practical experience

• Experience: Minimum of 3 years of professional IT experience supporting end-user technologies and infrastructure in environments with 250+ users

• Technical Skills: Hands-on experience with end-user devices, networking, wireless technologies, video conferencing systems, digital security, asset and lifecycle management, and incident management tools such as ServiceNow

• Strong troubleshooting, problem-solving, and independent working capability

• Proven ability to collaborate effectively with business partners, IT teams, and vendors

• Authorization to work in the United States, sponsorship is not anticipated for this role
   

What Will Give You a Competitive Edge (Preferred Qualifications)

• Experience working within the ITIL framework and IT service management practices

• Prior collaboration with Operational Technology teams in manufacturing environments

• Knowledge of regulated manufacturing and laboratory processes and IT-supported systems
   

Additional Information

• Location: Clinton, Indiana (primary on-site location), Terre Haute as a secondary site

• Work Schedule: Standard 8-hour day shift, Monday through Friday

• Travel: Minimal travel required

• Some on-call or on-site support may be required to support 24/7 manufacturing operations

• Role requires regular presence in production and R&D environments

Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status