IT Installation Technician

Junior Installation Technician  
KeenLogic is seeking to hire a Junior Installation Technician supporting the United States Senate on a multi-year Information Technology Support program, providing essential IT services to ensure continuity of operations across Senate offices. This contract spans six years, offering long-term stability and growth.  

Junior Installation Technicians provide on-site field support for Senate offices, including hardware installations, moves, replacements, and emergency repairs. This role requires strong technical skills and direct customer interaction. 

Work will be performed on-site at Senate facilities in Washington, DC, and other approved Senate locations as required. This is a full-time position offering Fortune 500-level health/dental/vision, PTO, 401k, and Life Insurance.   

Qualifications  

• Must be able to pass a Senate background check and must be eligible for Senate Office building access  

•  2+ years of IT field support experience  

• Strong customer service skills.     

• One of the following certifications: ITIL, Security+, HP, Apple, Microsoft   

Duties and Responsibilities  

• Provides on-site technical support at Senate state and field offices, including hardware installations, returns to stock (RTS), equipment replacements, and emergency repair services  

• Interfaces directly with Senators, staff, and authorized users, delivering professional, customer-focused support in a high-visibility environment  

• Installs, tests, maintains, and repairs equipment, integrated systems, subsystems, and approved software at Senate locations in accordance with established standards  

• Assembles, installs, and configures systems and equipment based on site assessments, floor plans, schematics, and technical documentation  

• Performs equipment upgrades, relocations, and removals, ensuring coordination with engineering changes and approved configurations  

• Provides instruction to users on proper equipment operation and basic troubleshooting as appropriate  

• Performs preventative maintenance and diagnostics to identify and resolve equipment issues and minimize downtime  

• Troubleshoots hardware and connectivity issues efficiently to restore service within established timeframes  

• Ensures accurate asset tagging, documentation, and inventory updates in accordance with Senate procedures  

• Coordinates with Help Desk, logistics, and technical teams to support deployments, office moves, and surge requirements  

• Adheres to security, safety, and compliance requirements while working on-site at Senate facilities  

• Maintains awareness of scheduled deployments, hardware refresh cycles, and emergency response procedures  

• Documents installation activities, configurations, and resolutions in the designated tracking systems