IT Manager

Company Description

Job Description

Scope of Responsibilities

• Own day-to-day IT operations for the Pittsburgh office, serving as the primary onsite point of contact for troubleshooting, hardware support and user enablement


• Support the Pittsburgh office buildout as the on-site IT lead, partnering closely with the Director of Operations, and vendors


• Execute and coordinate networking, connectivity, security systems, endpoint deployment, conferencing/AV technology and systems integration


• Ensure delivery of a secure, scalable, and high-performance office technology environment


• Manage local networking systems and hardware portals through Cisco Meraki to maintain secure, high-availability connectivity


• Administer and support VPN platforms, endpoint protection tools such as CrowdStrike, and broader corporate security infrastructure


• Partner with the Director of IT and Security to uphold IT security standards, compliance requirements, and operational best practices


• Serve as the primary administrator for hardware endpoints, leveraging Mosyle for Mac-focused Mobile Device Management (MDM)


• Oversee endpoint provisioning, configuration, deployment, maintenance, and troubleshooting for onsite employees in the Pittsburgh office


• Manage hardware inventory, lifecycle tracking, and asset accountability


• Manage onboarding, offboarding, user provisioning, and access management processes for Pittsburgh employees


• Oversee conference room and collaboration technology operations, including audiovisual systems, conferencing platforms, sound equipment, and media setups


• Ensure reliable and seamless meeting experiences across office collaboration spaces


• Administer and maintain Govini’s core cloud infrastructure and productivity platforms, including Google Workspace, Microsoft 365 (M365), Okta, AWS, Jira, Confluence, and Slack


• Support user access management, integrations, and system reliability across business-critical platforms


• Identify operational inefficiencies and proactively implement process improvements


• Develop and maintain comprehensive Standard Operating Procedures (SOPs), technical documentation, and operational workflows


• Support scalable IT operations aligned with company growth objectives

Qualifications

• U.S. Citizenship is required

• 7+ years in IT operations, systems administration, or a similar technical support role.


• Must be a highly organized self-starter capable of working independently to manage competing priorities, track long-term projects, and proactively identify operational improvements without constant supervision.


• Proven experience deploying and maintaining macOS and Windows hardware using MDM solutions (e.g. Mosyle).


• Solid understanding of TCP/IP, DNS, DHCP, VLANs, and WiFi management.


• Experience managing IAM solutions (e.g., Google Workspace, Okta, Azure AD/Entra ID) and Cloud environments (e.g., Google, Azure, AWS).


• Proficiency in troubleshooting diverse hardware (especially MacOS), office peripherals(printers/scanners), and owning conference room AV equipment.