IT Manager

WayFinder Logistics is a fast-growing, third-party logistics (3PL) company offering freight brokerage (non-asset-based transportation) services, including intermodal, rail, truckload and LTL brokerage, transportation management and international services.

WayFinder seeks a personable and detail-oriented IT Manager to join our team. As an IT Manager, you’ll be focused on providing technical assistance to our team members in a fast-paced environment. IT Manager contribute to increased productivity by ensuring that WayFinder IT systems run efficiently.

SUPERVISORY RESPONSIBILITIES

• Process time off requests and arrange coverage when necessary


• Plan workloads, allocate tasks, and monitor progress of IT Intern


• Devise work schedules and implement training benchmarks


• Educate and provide continuous training to IT team members


• Conduct performance reviews if requested by VP of Operations

DUTIES & RESPONSIBILITIES

• Identify, investigate, and resolve problems with computer software and hardware


• Field support calls, chat, email, and/or other communication from team members with inquiries regarding software programming, connectivity, printing, and similar concerns


• Consult with team members to determine steps and procedures taken to identify and resolve the problem


• Oversee device management and assignment


• Apply knowledge of computer software, hardware, and procedures to solve problems


• Guide team members through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions


• Collaborate with other team members to research and resolve problems


• Collaborate with admins to explain errors and/or recommend modifications in programs


• Arrange service by software or hardware vendors to repair or replace defective products


• Maintain knowledge of technology innovations and trends


• Create “How To” documentation for IT processes


• Manage day-to-day user accounts, including passwords, permissions and onboarding/off-boarding


• Perform other related duties as assigned by VP of Operations
  

REQUIRED SKILLS & ABILITIES

• Excellent verbal and written communication skills


• Excellent interpersonal and customer service skills


• Professional and pleasant telephone manner


• Ability to explain technical issues to technical and nontechnical team members


• Strong analytical and problem-solving skills


• Proficient with Microsoft 365 products and services


• Proficient with or the ability to quickly learn an array of computer hardware and software

EDUCATION & EXPERIENCE

• Bachelor's degree in computer science, information technology, or related field


• 1-3 years of experience in Information Technology or related field


• A blend of education and applied work experience may be considered

PHYSICAL REQUIREMENTS

• Prolonged periods of sitting/standing at a desk and working on a computer


• Must be able to lift 15 pounds at times