IT Operations Assistant

Hansen Gress is a fast-growing, Alaska-based Managed Services Provider with deep roots in Juneau and active expansion into Anchorage. We’re 23 people today, scaling quickly, and investing in the leadership capacity needed to grow sustainably and serve our clients with consistency and excellence.  

We are not a corporate machine — and we don’t want to be. We run lean, trust our team, and believe in leadership that works with the team, not above it. We are relationship-first, execution-focused, and allergic to bureaucracy.  


What We’re Looking For  
 
We're looking for a reliable, organized person to join our team handling the behind-the-scenes operations 
that keep our IT services running smoothly. This is a great entry-level opportunity that combines 
inventory management, equipment processing, and occasional client deliveries. You'll be working 
primarily in our office managing our equipment inventory with some local driving to client sites. 

This role is perfect for someone who likes hands-on work, enjoys organization and logistics, and wants to 
learn about the IT industry from the ground up. 


What You'll Actually Do 
 
Inventory & Equipment Processing (Primary Focus): 

• Receive and process incoming equipment shipments 

• Label, organize, and maintain our equipment inventory room 

• Support inventory tracking and cycle counts 

• Break down cardboard and maintain organized workspace 

• Prepare equipment for deployment or storage 

Equipment Processing: 

• Decommission old equipment safely and securely 

• Process equipment returns (RMAs) to vendors 

• Prepare and list salvaged equipment on eBay for resale 

• Handle equipment disposal and recycling properly 

Client Deliveries & Field Work: 

• Deliver new computers and equipment to local businesses 

• Pick up equipment from client sites for repair or replacement 

• Perform simple equipment installations (basic setups) 

• Assist with desk moves and equipment relocations 

What You Bring to the Table 
 
Required: 

• Valid driver's license and reliable transportation 

• Ability to lift up to 50 lbs regularly 

• Strong organizational skills and attention to detail 

• Comfortable with basic computer tasks and learning new systems 

• Professional demeanor for occasional client interactions 

Preferred: 

• Previous experience with inventory management, shipping, or office organization 

• Experience with eBay or online marketplace selling 

• Interest in technology and IT equipment 

• Ability to work independently and follow detailed procedures 

What’s In It For You  

• Full-time role, in-office in Juneau 

• Salary: $20-$30 per hour, depending on experience 

• Health insurance (with vision coverage)  

• Retirement plans  

• Mobile device plans reimbursement  

• Flexible scheduling policy  

Why You'll Love Working Here 

• Learn Technology: Hands-on exposure to IT equipment and industry practices 

• Variety: Mix of inventory management, equipment processing, and client interaction 

• Growth Opportunity: Learn the MSP business and potentially move into technical roles 

• Local Impact: Support Juneau businesses with their technology needs 

• Team Environment: Work with a supportive, close-knit team 

Employee satisfaction and growth is important to us! We are committed to helping employees dedicate part of their paid time to personal growth through courses and certifications relevant to their specific interests, research and development, and team-building opportunities. See what else our current employees have to say.  
 
Hansen Gress is committed to equal treatment and opportunities for all employees and job applicants. We are dedicated to building an inclusive and diverse company and have no tolerance for discrimination or harassment. We strive to provide meaningful opportunities for all, particularly those who have been traditionally marginalized in tech fields.