We are seeking an experienced IT Operations Engineer based in Japan to provide senior-level technical support, manage asset inventory, and handle regional IT operations. This role serves as an escalation point for L1 and L2 support, manages IT asset procurement and lifecycle in Japan, and supports onboarding/offboarding activities locally. It also contributes to IT process improvements, project participation, and mentoring junior engineers.
Please note we are only accepting candidates currently based in Japan with full working rights.
What You Will Do
- Act as a point of escalation for IC1 and IC2 engineers.
- Provide end-to-end IT support for end users, including executives.
- Manage Japan-specific IT asset lifecycle:
- Maintain accurate inventory record
- Raise purchase orders and coordinate asset deliveries
- Track and reconcile asset transfers (TRs)
- Handle onboarding/offboarding tasks in Japan (device setup, returns, account setup/closure).
- Ensure compliance with global IT standards, policies, and documentation.
- Contribute to incident, problem, and change management processes.
- Participate in projects and process improvements related to IT service delivery.
- Handle onsite IT disposal in compliance with company policy and local regulations
- Monitor and ensure adherence to SLAs
What You Will Bring
- Minimum 4 years of experience in IT support or service desk roles
- Hands-on experience with device imaging, building, troubleshooting, and user account management
- Experience managing IT inventory and coordinating with vendors
- Knowledge of ITSM tools (e.g., Freshservice, ServiceNow, Jira)
- ITIL v4 Foundation certification preferred
- Strong communication and customer service skills (in Japanese and English)
- Detail-oriented, proactive, and organized
- Knowledge of M365, Outlook, Windows/Mac support, Azure AD, VPNs, and basic networking
- Familiarity with IT asset management
- Problem-solving mindset with strong accountability and documentation habits
#AB1
#LI-Hybrid
#B2
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