IT Operations Engineer

Avera McKennan Hospital

Worker Type:

Regular

Work Shift:

Primarily days with night, weekend and holiday on-call involvement (United States of America)

Pay Range:

The pay range for this position is listed below. Actual pay rate dependent upon experience.

$60,840.00 - $91,520.00

Position Highlights

You Belong at Avera

Be part of a multidisciplinary team built with compassion and the goal of Moving Health Forward for you and our patients. Work where you matter.

A Brief Overview

Provide elevated technical support with a focus on entry-level networking and security. This role involves maintaining IT monitoring infrastructure, assisting with network administration and performance, and supporting security measures to protect systems and data. The ideal candidate has a foundational understanding of networking, security best practices, and monitoring solutions.

Assist core Networking, Security, and Virtual Health teams with initial technical support including triaging, troubleshooting, and change request processing either ending in resolution or escalation to the appropriate department or on-call staff. During incidents be responsible for communication and resolution procedures including vendor and site follow up.

What you will do

• Support core Avera IT functions of network incident response, security request processing, network performance troubleshooting, telemedicine technical support, and monitoring solution configuration and maintenance.


• Work as the main point of contact for network configuration change requests and performance review. Processing VLAN change requests in Juniper Mist or Cisco command line.


• Respond and react to incidents with organization alerts and coordinate on estimated time to resolution.


• Assist in implementing security best practices to comply with company policies and industry standards.


• Provide technical assistance for telemedicine solutions such as Tytocare, Artisight, and Polycom.


• Ensure accurate and detailed incident documentation for ticketing and playbook purposes.


• Collaborate with teams including Service Desk to resolve IT issues related to network and security.


• Utilize software and hardware tools to assist with identifying, diagnosing, and correcting problems affecting system performance. Such as Juniper Mist, Cisco ThousandEyes, and Solarwinds.

Essential Qualifications

The individual must be able to work the hours specified. To perform this job successfully, an individual must be able to perform each essential job function satisfactorily including having visual acuity adequate to perform position duties and the ability to communicate effectively with others, hear, understand and distinguish speech and other sounds. These requirements and those listed above are representative of the knowledge, skills, and abilities required to perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions, as long as the accommodations do not cause undue hardship to the employer.

Required Education, License/Certification, or Work Experience:

• Bachelor's in Information Technology, Computer Science, or related field; or an equivalent combination of education and experience.  
• Basic understanding of networking protocols (TCP/IP, DNS, DHCP, VPN, etc.).
• Familiarity with security principles and endpoint protection.
• Knowledge of monitoring solutions such as Solarwinds, ThousdanEyes, and Juniper Mist.
• Experience with Cisco command line interface configuration and Juniper Network switch configuration.
• Strong knowledge of Microsoft products in an enterprise environment.

Expectations and Standards

• Commitment to the daily application of Avera’s mission, vision, core values, and social principles to serve patients, their families, and our community.


• Promote Avera’s values of compassion, hospitality, and stewardship.


• Uphold Avera’s standards of Communication, Attitude, Responsiveness, and Engagement (CARE) with enthusiasm and sincerity.


• Maintain confidentiality.


• Work effectively in a team environment, coordinating work flow with other team members and ensuring a productive and efficient environment.


• Comply with safety principles, laws, regulations, and standards associated with, but not limited to, CMS, The Joint Commission, DHHS, and OSHA if applicable.

Benefits You Need & Then Some

Avera is proud to offer a wide range of benefits to qualifying part-time and full-time employees. We support you with opportunities to help live balanced, healthy lives. Benefits are designed to meet needs of today and into the future.

• PTO available day 1 for eligible hires.

• Up to 5% employer matching contribution for retirement

• Career development guided by hands-on training and mentorship

Avera is an Equal Opportunity Employer - Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, Veteran Status, or other categories protected by law. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-605-504-4444 or send an email to [email protected].