IT Operations Engineer

Who We Are
Brightworks Group is a leading digital transformation and cloud transition IT service company. We are proud to bring a human-focused approach to IT and ensure we provide the best cloud-based managed services to our clients.

What You Will Do

Provide exceptional IT support to our clients, answering to tier 1-2 support tickets.

Perform workstation setup, configuration, and deployment.

Diagnose and resolve technical issues related to hardware, software, and networks.

Implement monitoring tools and perform routine checks to proactively identify and address potential issues before they impact operations.

Implement and maintain security measures to safeguard our client's systems, networks, and data.

Create and maintain comprehensive documentation of IT processes, configurations, and troubleshooting procedures.

Monitor system performance and recommend enhancements to ensure scalability and efficiency.

Communicate technical information clearly to non-technical professionals.

What We Are Looking For

IT-related certifications, especially related to IT security (N+, Security+, CISA, Azure Security Engineer Associate, etc.)

2+ years of experience in service desk positions.

Proficiency in Microsoft Windows 10/11 & Microsoft 365.

Expertise in Windows Server Operating Systems and Microsoft Azure.

Experience in LAN/WAN administration.

Proficiency in workstation setup, configuration, and deployment.

Experience working with Autotask and RMM tools.

Ability to work independently and collaboratively in a team environment.

Service-oriented attitude with a proven ability to deliver superior results in a timely manner.

Exceptional communication skills across various business units.

What We Offer

Multiple Health, Dental, Vision, Life insurance options

Generous PTO and sick leave

401(k) with company match

Flexible HSA/FSA