IT Operations Lead

Gavin de Becker & Associates is a dynamic security firm innovating threat assessment and public figure protection.  Our mission aims to protect and enhance the lives of those we serve. From media figures and Fortune 500 corporations to universities and government agencies, GDBA stands on the front line of the assessment, prediction, and management of violence. 

We are seeking a full time IT Operations Lead to work out of our San Antonio, TX office. 

Required Qualifications 

• 2-3 years of helpdesk experience including managing IT infrastructure, networks, operations, applications, security, and technical support. 


• 2-3 years of experience in a leadership role including training, coaching, and mentoring service desk specialists. 


• Extensive technical experience to troubleshoot the individual components of a computer. 


• Demonstrates a persistent problem-solving and efficient approach to technology. 


• Demonstrated ability to identify inefficiencies and improve IT processes.


• Bachelor’s degree in Computer Science or equivalent from an accredited university.  

Essential Job Functions 

• Continuously assess helpdesk, systems, processes and training for efficiency and improvements.  


• Oversees projects and new initiatives from start to finish, including briefings to Senior Leadership on progress, timeline, and friction points.


• Manage inventory and assets to ensure accountability and plan for phasing out/upgrades of certain technologies.


• Identification of trends with trouble tickets and ensures that troubleshooting efforts are completed for recurring problems until permanent solutions are found.


• Ability to manage multiple high priority initiatives in a fast-paced technical environment.


• Responsible for assisting with the technical support of user devices (laptops, desktops, mobile devices, and desk phones), application software, and related technologies used by employees.


• Provides support for administrative tasks such as user administration, permissions management, phone system management


• Provides application, server. and network support as needed. 

Compensation and Benefits

• Compensation ranges from $85k-$100k, depending on experience.


• Benefits: Medical, Dental, Vision, Life Insurance, Long-Term Disability Insurance, and Paid Time Off.


• Company Perks: GDBA offers its associates gym and wellness allowances, as well as corporate discount memberships, sponsored vacations, and passion grants. 

Best in Class 401k Retirement Plan:

• $15,000 employer contribution for First-Year Associates.


• $3,000 employer contribution each year thereafter. 


• 10% no-limit matching for all Associates who choose to contribute to their retirement plan.

Visit our Earnings and Benefits Page to learn more about additional benefits and stipends: www.gdba.com/earnings-and-benefits.