IT Operations Specialist

We are seeking a highly motivated and detail-oriented IT Operations Specialist to support our Technical Operations team within a dynamic and fast-paced Fusion Center environment. This role is based on-site in the Spring Valley area of Southwest Las Vegas and is instrumental in capturing, analyzing, and documenting key operational workflows and dependencies.

Key Responsibilities:

• Shadow multiple operations team members to observe day-to-day workflows and system interactions

• Document processes, dependencies, bottlenecks, and pain points in current technical operations

• Work closely with cross-functional teams to gather data and insights on end-to-end technical workflows

• Assist in developing process improvement recommendations and operational documentation

• Provide technical feedback and support where appropriate, aligning with operational goals

• Communicate findings effectively to both technical and non-technical stakeholders

Shifts: You will initially work during the Day, Monday-Friday 10am-6:30pm. However, the shift will eventually transition to one of the four designated shifts:

• Sunday - Thursday: 10:00AM - 6:30PM  (Days 8hx5d)
• Sunday - Thursday: 5:30PM - 2:00AM  (Nights 8hx5d)
• Tuesday - Saturday: 10:00AM - 6:30PM  (Days 8hx5d)
• Tuesday - Saturday: 5:30PM - 2:00AM  (Nights 8hx5d)

Required Qualifications:

• Strong analytical and documentation skills

• Excellent communication and interpersonal skills

• Ability to work independently and collaboratively in an on-site, high-security environment

- Prior experience in at least two of the following technical domains:

• Real-time technical operations

• Advanced TCP/IP networking

• Cellular networks

• AWS cloud computing

• Kubernetes

• Windows workstation support

Preferred Qualifications:

• Experience in an operations center, NOC/SOC, or similar real-time support setting

• Familiarity with network monitoring tools, cloud-based diagnostics, or infrastructure automation

• Experience interacting with DevOps or Infrastructure teams in a production environment

• 5+ years of experience

Work Environment:

• This position is on-site at a secure facility in the Spring Valley area of Southwest Las Vegas

• Must be able to pass background screening and comply with facility access requirements

• Health Care Plan (Medical, Dental & Vision)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Training & Development
• Retirement Plan (401k, IRA)