IT Operations Specialist

We are seeking a proactive and technically skilled IT Operations Specialist to ensure the stability, performance, and security of IT systems and infrastructure. This role is responsible for monitoring daily IT operations, managing incidents, and supporting continuous improvement of systems and services.

The ideal candidate has strong experience in infrastructure management, system monitoring, and operational support within a fast-paced IT environment.

Key Responsibilities

• Monitor and maintain IT systems, servers, and network infrastructure
• Ensure high availability, performance, and reliability of IT services
• Manage incident response, troubleshooting, and root cause analysis
• Support system upgrades, patches, and maintenance activities
• Collaborate with engineering and support teams to resolve technical issues
• Maintain system documentation, runbooks, and operational procedures
• Implement and manage monitoring tools and alerting systems
• Support cloud and on-premise infrastructure (AWS, Azure, or similar)
• Ensure compliance with security policies and operational standards
• Identify opportunities for automation and process improvement

Qualifications

• Degree in Information Technology, Computer Science, or related field (or equivalent experience)
• 3–6+ years of experience in IT operations, system administration, or infrastructure support
• Strong knowledge of Windows and/or Linux server environments
• Experience with cloud platforms (AWS, Azure, or Google Cloud)
• Familiarity with networking concepts (TCP/IP, DNS, VPNs)
• Experience with monitoring tools (e.g., Nagios, Splunk, Datadog)
• Strong troubleshooting and analytical skills

Core Competencies

• IT Infrastructure Management
• Incident & Problem Management
• System Monitoring & Optimisation
• Automation & Process Improvement
• Security & Compliance Awareness
• Communication & Collaboration

Preferred Qualifications

• Certifications such as ITIL Foundation, AWS Certified SysOps Administrator, or Microsoft Certified
• Experience with DevOps tools (Docker, Kubernetes, CI/CD pipelines)
• Scripting knowledge (PowerShell, Bash, Python)
• Familiarity with service management frameworks (ITIL)

Benefits

• Competitive hourly compensation
• Flexible remote or hybrid working options
• Opportunities for certification and professional development
• Exposure to modern IT infrastructure and cloud technologies
• Collaborative and supportive team environment