IT Operations Specialist II - HYBRID

Job Title

• IT Operations Specialist II

Location

• 222 S Harbor Blvd, #720, Anaheim, CA 92805

Salary

• $80,000 - $100,000/year

Position Type

• Full-time
• Exempt (Salaried)
• Monday - Friday
• 8:30 am - 5:30 pm
• Hybrid after 90 days – 3 days in office/2 days remote

Reports to

• IT Manager

Position Overview:

DB Insurance is seeking a proactive and solutions-driven IT Operations Specialist to support core system operations and enterprise IT functions. This role involves maintaining key systems such as the Assure Policy platform, managing change requests, ensuring data privacy compliance, coordinating with vendors, supporting UAT, and handling incident resolution and documentation. The ideal candidate will have 3+ years of experience in IT operations within the insurance industry, experience with similar platforms, knowledge of data privacy regulations, and strong communication and coordination skills.

Key Responsibilities:

• Enterprise Systems Administration: Manage and maintain core operational platforms to ensure seamless integration and continuity of overall insurance business processes.
• Data Privacy Compliance: Ensure compliance with Americas' data privacy regulations (CCPA, NYDFS, etc.) and conduct regular audits.
• Change Management (PCR): Manage Project Change Requests (PCR) and provide technical support for new projects.
• Vendor Management: Handle technical communication and Service Level Agreement (SLA) management with external IT vendors, such as DXC.
• UAT Support: Support the stabilization of User Acceptance Testing (UAT) during system updates and functional enhancements.
• Incident Management: Analyze root causes of system failures and manage resolution schedules.
• Documentation: Update and maintain system operation processes and security response manuals.

Qualifications:

• Experience: 6+ years of experience in IT operations or core system management (3+ if within the insurance industry)
• Platform Knowledge: Experience in operating Assure Policy, Assure Claims, Sapiens, or similar insurance and/or business solutions.
• Compliance Understanding: Knowledge of data privacy laws (CCPA, GDPR, etc.) and financial industry security regulations.
• Project Management: Proficiency in system change management and lifecycle management.
•  Vendor Coordination: Ability to collaborate with external solution vendors and coordinate technical requirements.
• Communication: Strong interpersonal and negotiation skills for collaborating with relevant departments (Accounting, Sales) and external partners.
• Technical Skills: Proficiency in Windows OS and MS Office suite; strong software troubleshooting and resolution capabilities.
• Communication: Proficiency in Korean is a plus but not required.

Benefits

• Medical (PPO), dental (PPO), vision (PPO), and life insurance covered 100% by the company and 50% for dependents
• 4 weeks of annual paid time off
• 13 annual paid holidays
• 401(k) plan with up to 4% company match, vested immediately
• Flexible Spending Account (FSA) & Dependent Care FSA
• Fringe Benefit reimbursements
• Job-related training reimbursement
• Casual dress code

About Us

At DB Insurance USA, we carry forward a legacy of excellence that began in South Korea in 1962 and expanded to the U.S. in 1984. Backed by the financial strength of a global powerhouse (AM Best Rating: A+, S&P Rating: A+), we combine world-class resources with the agility of a close-knit team. With offices in California, Hawaii, New York, and Guam, we provide innovative insurance solutions tailored to protect your property, business, and livelihood. We are committed to fostering a culture of inclusion and innovation, ensuring exceptional service and peace of mind for every policyholder.