IT Operations Support Specialist

What You Will Do: 

• Provide first line contact for troubleshooting problems with 3D TRASAR and Nalco Water proprietary equipment.
• Diagnosis and troubleshooting issues and problems on Ecolab Food & Beverage proprietary equipment.
• Provide live phone support to field representatives on standard equipment and e-catalog products referencing specifications, product literature, and pricing.
• Communicate and provide customers with equipment pricing, warranty, and equipment parts utilizing SAP program
• Track phone calls and emailed support tickets using ticket tracking system
• Provide technical guidance to product marketers, R&D, and commercialization teams in assigned technology areas.
• Support team vision, goals, and metrics

Position Details:

• Location: Naperville, IL
• Work Schedule: Monday – Friday, 8:00 AM – 5:00 PM

Minimum Qualifications: 

• Bachelor's degree in computer science or related field
• 1 year of experience in a communications or sales role environment, or alternatively, 1 years of experience in an industrial, mechanical, or electrical environment.
• Basic understanding of PLC knowledge
• Experience working with Microsoft Office
• Demonstrated customer service skills with a proven ability to interface positively and professionally with a customer
• Experience with Gateways and Connectivity on automated systems
• Troubleshooting experience in electrical or mechanical systems
• Ability to analyze data
• Verbal communication skills
• No immigration sponsorship available for this position

Preferred Qualifications: 

• Associate degree or bachelor’s in engineering discipline, or 1-3 years’ experience in a related technical field.
• Troubleshooting experience in electrical or mechanical systems
• Basic understanding of PLC knowledge
• Troubleshooting experience in electrical or mechanical systems
• Ability to analyze data
• Experience working with Microsoft Office Suite and SAP
• Basic understanding of PLC knowledge
• Working knowledge of boilers, cooling towers, wastewater treatment systems, etc.
• Strong communicator and collaborator with experience working across multiple functions
• Able to manage multiple projects in a fast-paced environment

Benefits 

Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families. Click here to see our benefits. 

If you are viewing this posting on a site other than our Ecolab Career website, view our benefits at jobs.ecolab.com/working-here.