IT OT Deskside Technician II

Duties
All Lines Technology is seeking a self-starter with an excellent customer service orientation and strong technical skills in deskside support. The Deskside Technician will provide support to end users and interface with a service desk and an IT support team to meet deliverables. This role is located at a customer facility in a manufacturing environment and involves troubleshooting standard PC hardware and software.
We are looking for an energetic, enthusiastic, highly motivated, and organized individual. A strong emphasis is placed on timely resolution of support requests and delivering high-quality customer service. Ideal candidates should be tech-savvy and adaptable to new technologies and changes.

Skills

• Experience in deskside support and basic troubleshooting (hardware, software, printing, networking, file shares, etc.)
• Proficiency in Windows 11 and ability to resolve OS issues
• Skilled in Microsoft Office 365 applications
• Experience with ServiceNow or similar ITSM ticketing tools
• Printer and scanner support across various brands
• Familiarity with Microsoft Active Directory
• Experience with computer asset tracking and user ID creation
• Exposure to VoIP phone systems support and administration
• Understanding of antivirus software (e.g., Cortex)
• Ability to work across multiple platforms and devices
• Strong problem-solving skills and escalation judgment
• Physical ability to walk, bend, and lift up to 50 lbs. for equipment setup
• Compliance awareness and ability to follow centralized compliance protocols
• Ability to communicate technical information to non-technical audiences
• Willingness to work overtime or off-hours when needed
• Strong customer service orientation
• Good organizational, verbal, and written communication skills
• Ability to multitask and work well in a team environment
• Other duties as assigned

Education

• Minimum: High School Diploma