IT Point of Sales Specialist

Join the "Winning Team" at Win Brands, home to beloved brands like Costa Vida and FatCats! We're on the hunt for an accomplished multi-brand IT POS Specialist. 

With an impressive annual revenue of $240 million, Win Brands is set for unprecedented expansion. Currently just under 100 locations across 15 U.S. states, we're primed to conquer the market.   

If your passion aligns with food and family-centric lifestyles, we invite you to step into a pivotal leadership role as our IT POS Specialist and play a crucial part in our journey.  

About Win Brands:   

Win Brands oversees two organizations: Costa Vida Fresh Mexican Grill and FatCats. Our purpose is to be faithful stewards of God's children by helping them have a positive impact on everyone they come in contact with.   

FatCats began in 1999 to create an experience where families could enjoy quality food and superior entertainment all under one roof. FatCats offers family-friendly activities like state-of-the-art movie theaters, arcades, bowling centers, mini-golf, and more.?FatCats operates in three states and is growing rapidly.   

Costa Vida was founded in 2003, inspired by the beautiful Mexican Coast and the "Eat Inspired, Live Inspired" lifestyle. Our commitment to quality is evident in every aspect of our cuisine, from handcrafted tortillas to perfectly seasoned meats, ensuring that every meal is an unforgettable experience.   

GENERAL POSITION SUMMARY  

An IT Point of Sale (POS) Specialist serves as the bridge between operations and technology. This role focuses on the installation, maintenance, and optimization of the hardware and software used to process customer transactions. 

The IT POS Specialist is responsible for ensuring the seamless operation of all checkout and payment systems. This includes configuring POS terminals, integrated technologies, managing back-office servers, and providing rapid technical support to prevent downtime during peak business hours. 

ESSENTIAL FUNCTIONS AND RESPONSIBILITES  

• System Deployment: Install and configure POS hardware (terminals, receipt printers, barcode scanners, and card readers) and software across multiple locations. 
• Maintenance & Troubleshooting: Diagnose and resolve hardware failures, software bugs, and connectivity issues. Perform regular system updates and patches. 
• Database Management: Manage menu/product databases, pricing updates, and inventory synchronization within the POS ecosystem. 
• Security & Compliance: Manage user permissions and ensure secure data encryption for all financial transactions. 
• Vendor Liaison: Act as a point of contact for POS software providers and third-party hardware vendors. (Toast, Vista, Olo, Synergy Suite, InterCard) 
• Training: Create documentation and train operators or staff on system features, troubleshooting basics, and new software rollouts. 
• Reporting: Generate and analyze sales and inventory reports for management to help identify system trends or discrepancies. 
• Integrated Systems: Supporting systems integrated with POS systems (e.g. Online ordering, loyalty, back of house, app). 

Job Requirements  

• Technical Expertise: Strong knowledge of POS platforms. 
• Networking: Understanding LAN/WAN, TCP/IP protocols, and Wi-Fi configurations specific to retail environments. 
• Hardware Proficiency: Ability to repair or replace peripheral components (thermal printers, cash drawers, etc.). 
• Problem-Solving: Ability to remain calm and work efficiently under pressure during system outages. 
• Versatility: This role will be working with several systems across two different brands and is expected to gain expertise in the platforms used by both. 

WORKING REQUIREMENTS/CONDITIONS?  

• Education/Certification: High School Diploma or Equivalent  
• Experience Required:
• 2+ years in IT support, specifically within the retail or hospitality industry. 
• Certifications such as CompTIA A+, Network+, or specific POS vendor certifications. 
• Skills/Abilities:   
• Uptime: Maintaining 99.9% availability of POS systems during business hours. 
• Resolution Time: Meeting or exceeding SLA targets for "System Down" tickets. 
• Accuracy: Successful rollout of menu or pricing changes with zero data entry errors. 

PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION?  

• Prolonged Sitting: Ability to sit for extended periods while working at a desk, using a computer, and analyzing data.
• Dexterity and Fine Motor Skills: Frequent use of a computer keyboard and mouse, as well as handling documents and data reports.  
• Visual Acuity: Ability to read and interpret data, charts, and reports, with or without corrective lenses.
• Auditory Skills Ability to hear and understand conversations during meetings and phone calls, and to respond effectively.
• Mobility: Ability to move around the office environment, including walking to different departments or meeting rooms as needed.
• Occasional Lifting: Ability to lift and carry up to 10 pounds for tasks such as transporting files, office supplies, or presentation materials.
• Flexibility: Ability to adapt to varying physical demands based on the needs of the role, including managing multiple tasks and projects.

WORKING CONDITIONS  

• Office Setting No hazardous or significantly unpleasant conditions. (Such as in a typical office.) 

INTENT AND FUNCTION OF JOB DESCRIPTIONS  

Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well-constructed job descriptions are an integral part of any effective compensation system.   

All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included are the minimal standards required to perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate.   

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to accommodate disabled individuals. However, no accommodation will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization. 

Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.