IT Product Manager

At Caribou Coffee we create day-making experiences that spark a chain reaction of GOOD!  This is our purpose.  Our team brings this to life by focusing on what’s really important around here – TEAM, GUEST, BUSINESS!  It’s that simple.  If you’re ready to work somewhere you can be yourself while making an impact on your community, creating life-long relationships, and serving the best coffee around, join our herd!  Apply today and be part of the ‘Bou Crew!

Position Overview:

The IT Product Manager plays a key role in the evolution of Caribou Coffee’s consumer-facing digital channels, including CaribouCoffee.com and Caribou’s mobile apps. This individual leverages data and user research to identify solutions that create best-in-class experiences for our customers and maximize benefit to the organization. This role is the liaison between stakeholders, software engineers, stores, third parties, and customers to envision & execute roadmaps that exceed the company’s objectives.

Core Responsibilities:

• Define & drive a digital experience roadmap to meet business goals and drive KPIs
• Work within an agile framework to optimize & manage limited resources, such as developers & designers, to support the primary objectives of multiple projects
• Advance Caribou’s digital capabilities across all platforms, including CaribouCoffee.com & our mobile apps, to ensure company objectives are improved by a constantly changing tech stack
• Develop supporting business cases, including financial impact and benefits statements
• Champion the needs of consumers, business teams, and stakeholders from the inception of an idea through release & post-launch support
• Make data-informed product decisions with qualitative and quantitative research
• Execute plans with engineering, design, analytics, and product peers to coordinate efforts, identify interdependencies, and maintain consistency across projects
• Identify and interact with cross-department stakeholders to ensure all solutions improve guest experience while remaining financially beneficial
• Participate & lead various agile ceremonies to keep teams highly engaged & effective
• Partner closely with teams and vendors to build premium experiences that address specific user pain points and business goals

Skills & Requirements:

• Brings the Core Values to life in all that you do: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve With Love
• Feel comfortable embodying a variety of roles to accomplish roadmap objectives, such as Customer Support to Quality Control, and Project Management
• Learn and understand the end-to-end customer journey, discovering where those journeys can be optimized, and crafting new solutions to create industry-leading experiences
• Ability to articulate technical concepts and work closely with business stakeholders
• Stay abreast of the latest technologies and industry trends
• Have a strong respect for the importance of digital privacy & digital security, and remain diligent to push forward those best practices while launching new & improving existing features
• Understand the challenge of “build versus buy”, including the ability to assess vendors for capabilities to augment Caribou’s existing offerings
• Appreciate the complexity of others’ roles, such as Developers & Designers, while understanding the ways to encourage peers to elevate their solutions
• Demonstrates the ability to solve problems, think critically, and make timely decisions
• Results-driven, proven sense of urgency, and demonstrates strong initiative towards business needs
• Possesses a clear and engaging communication style rooted in a desire to understand others and co-create solutions
• Skilled in working with cross-functional teams to create results, resolve issues, and align across the organization
• Ability to inspire creative solutions and thrive in an ambiguous environment

Qualifications:

Required:

• 5+ years of progressive experience as a Business Analyst or Product Manager
• Experience with the agile development methodology
• Excellent collaboration and presentation skills
• Self-starter who is comfortable and effective in times of uncertainty and ambiguity
• Ability to balance multiple objectives, projects, and goals
• Strong analytical, prioritization, problem-solving, and negotiating skills

Preferred:

• Experience working in a Business/IT capacity for a company with manufacturing, distribution, restaurant, retail, and/or commercial Consumer Packaged Goods (CPG) operations preferred.
• Bachelor's Degree in Business, Computer Science, Information Systems, or related field 
• Usability and customer-focused design experience
• Experience writing SQL queries, experience with back-end and front-end programming languages, such as JavaScript, HTML & CSS

Physical Requirements:
 The physical requirements for this position include sitting, standing, bending, lifting, and moving intermittently during working hours.  These physical requirements must be accomplished with or without reasonable accommodation.

The duties of this position may change from time to time. Caribou reserves the right to add or delete duties and responsibilities at the discretion of Caribou or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.

Caribou Coffee Operating Company, Inc. and its affiliates are proud to be Equal Opportunity Employers to all applicants for employment and prohibit discrimination and harassment of any type based on any characteristic protected by federal, state or local laws. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

Compensation Range:

*Starting pay is subject to Local and State Minimum Wage regulations.

**Ranges reflect what employer reasonably and in good faith expects to pay for such position.

The physical demands for this position are reaching, lifting up to 50 pounds, sitting, standing, for 4 to 8 hours, bending, and moving intermittently during working hours. These physical demands may be accomplished with or without reasonable accommodations.

The duties of this position may change from time to time. Caribou Coffee reserves the right to add or delete duties and responsibilities at the discretion of the company or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.

Caribou Coffee Operating Company, Inc. and its affiliates are proud to be Equal Opportunity Employers to all applicants for employment and prohibit discrimination and harassment of any type based on any characteristic protected by federal, state or local laws. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

Brand: