IT Project Manager - Urgent Role

Our rapidly growing software company is currently seeking an experienced IT Project Manager to join the Cloud Operations Team.& The IT Project Manager will oversee customer cloud environment deliverables as well as internal projects to improve and automate our workflows.& This position is primarily a customer-facing role requiring outstanding written and verbal communication skills, excellent organizational skills, and great attention to detail.& The IT Project Manager will be responsible for gathering technical requirements from customers, leading customer on-boarding calls, and driving customer deliverables throughout the customer lifecycle.& A passion for technology and learning are vital for success in this role.

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Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

•& & & & & & & & & & & & Oversee cloud customer instance deliverables

•& & & & & & & & & & & & Participate in customer-facing project alignment meetings

•& & & & & & & & & & & & Maintain project plans throughout the project lifecycle

•& & & & & & & & & & & & Provide excellent customer service and support

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•& & & & & & & & & & & & Work with internal development teams to update service delivery workflows

•& & & & & & & & & & & & Identify opportunities for automation and process improvement

•& & & & & & & & & & & & Support internal infrastructure projects

•& & & & & & & & & & & & Ensure team documentation is up to date and optimized

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•& & & & & & & & & & & & Affinity for customer service

•& & & & & & & & & & & & Ability to multitask a variety of projects

•& & & & & & & & & & & & Passion for technology and learning

•& & & & & & & & & & & & Self-motivated, self-starter

•& & & & & & & & & & & & Ethical

•& & & & & & & & & & & & Professional

•& & & & & & & & & & & & Team player

•& & & & & & & & & & & & Strong problem-solving skills

•& & & & & & & & & & & & Excellent written, verbal, and interpersonal skills

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This position has no supervisory responsibilities.

Required Education and Experience:

•& & & & & & & & & & & & Bachelor’s degree or equivalent experience

•& & & & & & & & & & & & Outstanding written and verbal communication skills

•& & & & & & & & & & & & Ability to clearly communicate technical concepts to both technical and non-technical audiences

•& & & & & & & & & & & & 2+ years of IT experience in a role such as Project Manager, Project Coordinator, Service Delivery Manager, or similar

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•& & & & & & & & & & & & Experience with the following technologies, tools, and concepts:

o& & & & & & & & & & & & Service Now

o& & & & & & & & & & & & ITIL practices

o& & & & & & & & & & & & Microsoft Azure

o& & & & & & & & & & & & Microsoft Windows 10, Windows Server 2012 R2/2016, IIS, Microsoft SQL Server

o& & & & & & & & & & & & Identity management using Azure AD, Okta, OpenID Connect, SAML

•& & & & & & & & & & & & Fluent in Spanish

•& & & & & & & & & & & & Network and infrastructure administration within a Windows-based environment

•& & & & & & & & & & & & Experience working for a cloud service provider (CSP) or managed service provider (MSP)

•& & & & & & & & & & & & Any certifications such as Information Technology Infrastructure Library (ITIL) Foundation, Microsoft Certified Professional (MCP), CompTIA Security+, Cisco Certified Network Associate (CCNA) Cloud Platform: Microsoft Certified Solutions Associate, Azure Administrator Associate