IT Project/Program Manager

Diversified Services Network, Inc. (DSN) is seeking a full-time IT Project/Program Manager to join our team in your choice of our Remote- Chicago, IL, Peoria, IL, Dallas, TX, Pheonix, AZ locations! We offer a remote work model, full benefits, PTO, 401k, and more! If you're looking to grow your technical career within an extremely reputable, stable Fortune 500 company - let's talk!

As an IT Project/Program Manager on the team, you will develop and maintain SharePoint content that supports program transparency, accessibility, and alignment.

Facilitate effective internal communications to ensure consistent information flow across the program.

Provide administrative and logistical support to the ERP program.

JOB RESPONSIBILITIES:

• SharePoint Content Development: Design, build and maintain intuitive SharePoint pages that centralize program documentation, updates, and resources. Ensure seamless integration with other tools (e.g., Teams, Outlook, OneNote) to streamline workflows. Maintain access controls and versioning to support secure and reliable content management.
• Internal Communications: Develop and distribute program-wide communications including process updates, new materials, and standard work. Create job aids and visual content to drive understanding and adoption of PMO processes. Coordinate messaging across workstreams to ensure alignment and reduce information silos. Create onboarding and training materials for new team members.
• Compliance & Process Alignment: Audit and ensure adherence to relevant PMO policies and Caterpillar compliance standards. Support rollout of new PMO processes by coordinating training and feedback loops.
• Administrative Support: Manage schedules, organize meetings, and prepare agendas and minutes. Track team rosters and support onboarding logistics.

EDUCATION & EXPERIENCE REQUIRED:

• Bachelor’s or Master’s degree preferred. With 5-7 years exp in this capacity.
• If they don’t have a degree, a candidate with 10+ year experience will be considered.

REQUIRED SKILLS:

• SharePoint experience in designing, developing and managing site content (pages, integrations, folder structure, etc.) and access to drive appropriate level of transparency and optimize collaboration.
• Creating workflows with other MS tools (Power Automate experience).
• Experience in documenting training materials and process guides and/or job aides.
• Strong ability to enable change through communication, training and reinforcement of new processes, standards, and tools
• Microsoft 365 Suite
• Ability to leverage AI and emerging technologies to streamline and optimize PMO processes
• Confluence experience
• PMO/Project management experience
• Nice to haves: PowerBI, Azure DevOps, Miro

SOFT SKILLS:

• Excellent communication skills, written and verbal
• Ability to clearly convey complex information across diverse audiences
• Skilled in crafting concise, engaging communications and job aids.
• Comfortable facilitating discussions and presenting updates to large cross-functional teams
• Heavy Attention to detail
• Organizational Change Management
• Navigates ambiguity and adapts quickly to evolving program needs
• Facilitation

• 401(k)
• Dental insurance
• Vision Insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid Holidays

Please follow the link to our website for a list of job openings in Engineering, IT, Project Management, and more! https://www.dsnworldwide.com