IT Provisioning Specialist

About MGE
MGE Underground is a growing utility infrastructure contractor serving utility companies from our Paso Robles headquarters and regional hubs throughout California. Our mission is to support our clients’ expanding utility and infrastructure requirements by positioning MGE as the leading provider of innovative construction solutions at the best value.
Our Core Values
Safety | Continuous Development | Respect | Integrity | Performance | Trust | Fun

How You Can Make an Impact
the IT Provisioning Specialist is responsible for assisting with purchasing, configuring, and distributing company assets within the organization’s IT domain. This position works closely within the Windows, iOS, network, and server ecosystems in a team environment. The IT Provisioning Specialist processes all incoming equipment, validates each shipment, and updates the asset inventory database. This position ensures that technology assets are tracked, received, recovered, deployed, and retired in a controlled manner, and fulfills requests for ordering hardware and software. The IT Provisioning Specialist may also assist with the configuration of higher-level equipment such as firewalls, servers, virtual machines, and the implementation of new offices, as experience allows.

How You Will Contribute

• Configure IOS/ Windows10 assets
• Assist in the tracking and management of all IT assets throughout its operating life.
• Maintain department’s stock, accessories, and supplies at a reasonable level.
• Update “Mobile Device Management” software with new assets.
• Work with the Helpdesk team on coordinating assets.
• Assemble workstations for new employees.
• Monitor incoming ticket requests for IT assets.
• Create and implement plans to dispose of hardware assets.
• Distribute configured assets.
• Restore damaged assets.
• Receive initial telephone or ticket inquiries via Help Desk portal.
• Participate in special projects and other duties as assigned.
• On-site troubleshooting of standard hardware issues (e.g., desk phones, computer, printers).
• Ensure that requests for assets are relayed to appropriate staff members.
• Apply asset peripherals.
• Organize set-ups for special events/meetings.
• Ship employee’s equipment to remote sites as requested.
• Cross train and support other IT departments when needed.
• Receive IT equipment delivered to IT; log received equipment, verify their contents, ensure they match purchase order, store securely, conduct periodic inventories, and log distribution.
• Track assets utilization and ensure assets not in use are recovered, inventoried, relocated, or disposed of in accordance with company policies and procedures.
• Work closely with multiple departments to support IT operations.
• Occasionally travel to other offices and job sites as needed, including overnight stays.

• Must be knowledgeable about Microsoft 365(Office 365), computer systems, and IOS devices.
• Able to Configure software and hardware.
• Excellent personal computer, mobile device, network, and printer troubleshooting technical skills.
• Excellent interpersonal, verbal, and written communication skills with the ability to translate technical concepts into user-friendly easy to understand language.
• Proficiency in Windows 7, 8 and 10 operating systems.
• Ability to troubleshoot equipment.
• Excellent customer service skills.
• Project management skills and strong ability to prioritize.
• High School Diploma or GED equivalent
• Valid Class C Driver’s License; clean driving record

• Medical, dental, vision, and life insurance.
• 401K 
• Vacation accrual for all non-exempt employees in addition to ten paid company holidays.
• Multiple monitors, standing desks, and other ergonomic equipment to match your work style.
• Monthly birthday celebrations, team lunches, company-wide employee recognition events, and other employee engagement opportunities.
• Employer-sponsored learning/career development opportunities and conferences/seminars.
• Employee Assistance Program: no-cost counseling, legal consultation, financial consultation, ID recovery, emotional well-being resources, dependent care resources, and crisis consultation.

• Ability to remain in a seated position for extended periods while working at a computer or desk.
• Primarily office-based work environment, with occasional travel to field sites as required.
• Must be able to occasionally lift and carry items weighing up to 45 pounds.

*Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

Other Duties
Your duties and responsibilities may change at any time, with or without notice, based on the company’s needs.