IT Request Coordinator

Process and track customer requests for hardware, software, and IT assistance. Ensure timely and accurate fulfillment of requests in compliance with service standards. Utilize ServiceNow to manage workflows and maintain accurate records. Collaborate with IT teams and stakeholders to resolve issues and improve request handling. Maintain documentation and provide updates to support mission awareness and continuous improvement. Assist in updating the Service Catalog and simplifying data for stakeholder reporting. Strong coordination and multitasking skills Proficiency in tracking and managing service requests Attention to detail and ability to meet deadlines Familiarity with ITSM tools ServiceNow and workflows Minimum 5 years' experience with the role/responsibilities listed above Ability to obtain a Public Trust clearance Bachelor's degree