IT Resource Capacity Planning Senior Manager

Job Responsibility

• Platform, Workflow & Data Management (30%)
  • Own and enhance the planning platform, including workflows, forms, fields, roles, access, data structures, and user experience.
  • Ensure the planning platform serves as a trusted, centralized source of truth for technology roadmaps, demand, projects, resources, capacity, and portfolio status.
  • Enforce data standards, governance practices, and quality controls for roadmap, resource, demand, and project information.
  • Translate user requirements into practical platform enhancements, reporting requirements, and workflow improvements.
  • Manage user access, security roles, and permissions to safeguard data integrity while enabling appropriate collaboration. 
  • Drive time-entry process adherence and data quality to ensure actual effort, utilization, and capacity information is accurate, timely, and available for planning and reporting.
• Metrics, Reporting & Decision Support (30%)
  • Produce clear resource capacity forecasts using historical utilization trends, demand signals, and anticipated future work to support hiring, prioritization, and contractor-utilization decisions.
  • Develop reporting that highlights resource supply and demand, utilization, capacity gaps, project pipeline health, delivery risk, and roadmap progress.
  • Provide routine capacity insights and planning scenarios that help leaders understand tradeoffs and make timely portfolio decisions.
  • Monitor data quality, reporting adoption, and forecasting accuracy; recommend improvements based on results and stakeholder feedback.
• Adoption, Training & Continuous Improvement (20%)
  • Design and deliver training, user guidance, and enablement for platform users, resource managers, project leaders, product leaders, and executives.
  • Lead change-management and adoption activities that embed consistent capacity-planning and roadmap-management practices across leaders and planning participants.
  • Serve as the first point of contact for platform users when system questions, issues, or process breaks arise, coordinating resolution and guidance as needed.
  • Drive partnerships that connect workforce planning, investment priorities, and resource information into actionable resource plans.
  • Continuously assess platform utilization, planning maturity, and stakeholder needs; prioritize improvements that increase transparency, efficiency, and business value.
• Capacity & Demand Modeling (20%)
  • Drive a consistent capacity-planning process with technology leaders and resource managers, ensuring demand intake, resource forecasting, and capacity updates are completed accurately and on schedule.
  • Build and govern rolling demand-capacity forecasts within the planning platform, ensuring leaders have visibility to incoming demand, available capacity, skill-set considerations, and forecast assumptions.
  • Provide reporting and insights that help leaders identify capacity constraints, skill gaps, sequencing conflicts, and delivery risks while retaining accountability for resource and delivery decisions.
  • Use capacity data and planning scenarios to drive prioritization discussions, hiring plans, contractor-utilization decisions, and longer-range resource plans with accountable leaders.
  • Maintain and challenge planning assumptions, role and skill taxonomies, and resource-supply data so leaders produce accurate short- and long-range resource plans.

Job Qualifications

• Working knowledge of technology demand intake, capacity planning, resource forecasting, portfolio prioritization, and roadmap-management practices.
• Demonstrated experience with Planview or a comparable PPM, portfolio, resource, or work-management platform.
• Experience developing dashboards, forecasting inputs, and decision-ready reporting.
• Knowledge of data governance, workflow design, access management, process improvement, and change management.
• Ability to influence leaders, enforce planning standards, resolve process issues, and drive compliance with established capacity-planning expectations.
• Strong analytical, facilitation, communication, and stakeholder-management skills, with the ability to influence leaders across functions.
• Ability to translate utilization, demand, capacity, and roadmap data into actionable insights that support leadership planning, prioritization, and resource decisions.

Education/Experience

• Bachelor’s degree in business, information technology, information systems, project management, or a related field; or equivalent experience
• 10+ years of relevant experience in IT, technology planning, resource capacity planning, portfolio management, or a related discipline
• Experience with a PPM, portfolio, resource, or work-management platform required
• Experience with Planview preferred.