IT Service Coordinator (MSP)

Are you ready to take the next step in your career with a company that values teamwork, fosters a friendly and welcoming culture, and offers ample opportunities for growth?

At Keytel Systems, we take pride in delivering innovative, top-tier outsourced IT services to our clients while cultivating an efficient, empowered, and supportive work environment for our team. We are currently seeking a Service Coordinator to join our intentionally collaborative team. In this role, you’ll help schedule and coordinate service delivery with maximum efficiency—playing a key part in our continued success. If you’re organized, proactive, and excited to help drive the day-to-day operations of a thriving company, we’d love for you to join our team. This is an on-site opportunity in Dedham, MA.

We'll Provide:

• A collaborative work environment upheld by strong company core values

• $20-23/hr based upon experience

• Retirement plan, paid time off, and health insurance benefits

What You'll Do:

• Coordinate team operations to ensure service delivery meets SLAs, resources are used effectively, and synergy is fostered in a friendly, efficient work environment

• Drive end-user requests to completion by identifying and prioritizing needs, ensuring timely resolution, and maintaining accurate records

• Manage service workflows, including ticket creation, escalations, resource scheduling, service boards, and ConnectWise calendar appointments

• Communicate proactively with clients regarding upcoming changes, incident updates, and post-resolution satisfaction to ensure transparency and trust

• Schedule and coordinate the delivery of equipment and software installations to align with project timelines and client expectations

Skills You'll Need:

• 2+ years of experience in a dispatcher, service coordinator, or similar role

• Understanding of IT concepts or a strong willingness to learn required - previous experience in an IT environment preferred

• Able to effectively communicate with both technical staff and non-technical end users

• Demonstrated reliability, self-motivation, strong organizational and documentation skills to drive team tasks to completion

• Excellent interpersonal skills, a positive attitude, and the ability to adapt quickly to shifting priorities—flexibility is essential in our fast-paced, service-oriented environment

• Strong commitment to delivering top-tier customer service under pressure

• Proven leadership qualities, team-oriented mindset, and a deep respect for our clients, colleagues, and company mission

Ready to Apply?

• Quick apply with your resume
  OR

• Get a head start on the application process through our online portal here: https://www.ondemandassessment.com/link/index/JB-ZSZ7MBHWE?u=1182753