IT Service Delivery Lead

Process Governance and Execution: Owns and governs the IT Operations Management framework. Manages relationships with key third-party vendors and suppliers to ensure they meet their contractual obligations. Bachelor's Degree with 5 or more years of related experience is preferred. An equivalent combination of education and/or experience will be considered. Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field preferred. Demonstrated experience in IT service management, IT operations, or a comparable role. ITIL (Information Technology Infrastructure Library) certification is strongly preferred. Experience working within an Agile or Kanban operational environment. Strong leadership and mentoring capabilities to guide and develop team leads and planners. Superior communication, negotiation, and interpersonal skills for managing stakeholder relationships. Advanced analytical and problem-solving skills to interpret performance metrics and drive meaningful improvements. Proficiency with IT Service Management (ITSM) tools and visual task boards. A strategic mindset with the ability to orchestrate complex work streams across a global, multi-team environment. N/A N/A